Senior Operations Manager – Supply Chain Support

2 weeks ago

Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time
Senior Operations Manager – Supply Chain Support

-- iSupport Worldwide --

Join our team

The Supply Chain Senior Operations Manager isresponsible for developing and leading a high-performance team of inbound and outbound logisticssupport and demand and supply planning support to achieve financial and customer service targets forour Stanley supply chain organization. The primary areas of focus are functional management, teamdevelopment, operational excellence, customer experience, and effective, transparent communication.

You will provide the best service to our partner brands byperforming these tasks:

Team Building & Operational Excellence

  • Build winning teams by demonstrating organizational values, nurturing trust and camaraderie, recognizing achievements, and cultivating talents.
  • Define and coordinate staffing plans; hire and onboard team members; ensure team members are policy, process, and product experts.
  • Manage team capacity by regularly monitoring workload, and organizing structure and roles within the team to ensure work-life balance.
  • Accelerate team performance through effective review and coaching process, developing scorecards, and leveraging regular talent performance review cadence.
  • Ensure on-time and accurate account onboarding, offboarding, and order fulfillment.
  • Collaborate with the sales and operational teams to ensure that programs and orders are accurate and on schedule.
  • Facilitate Monthly and Quarterly operations reviews with the key stakeholders to report goal achievement and align on plans and priorities.
  • Establish SOPs and checklists to define work standards and guide the effective use of tools, and technology; identify and recommend the use of new tools.
  • Lead and facilitate planning to define goals and key priorities and projects to advance team performance and productivity.
  • Set and deliver relevant KPIs and SLAs to measure, report, and recalibrate performance.
  • Develop an annual budget that supports operational plans; revise based on changing business needs.
  • Identify developmental needs and organize and coordinate training plans.
  • Organize work and streamline processes to ensure flawless execution of inventory management, demand, and supply operations support, warehouse management, material and product movement, and anything in connection to inbound and outbound logistics.
  • Improve all aspects of the supply chain support team by reviewing current methodology and processes for the Global Support Center in collaboration with warehousing and transport global teams.
  • Solve critical issues with supply chain groups in collaboration with all stakeholders and concerned teams.

Customer Service

  • Serve as the primary point of contact for all customer-related matters.
  • Build and maintain strong relationships with clients, ensuring customer satisfaction, loyalty, and retention.
  • Act as the key point of contact for functional stakeholders and local leadership keeping everyone aligned and grounded on common goals.
  • Resolve customer and rep escalations, vendor non-compliance chargeback claims or discrepancies, and conduct research and root cause analysis to prevent repetition.
  • Customer Satisfaction

Performance Management

  • Utilize CRM systems to manage customer information, and sales activities, and track progress toward targets.
  • Maintain accurate and up-to-date forecasts, demand planning, and inventory reports and provide regular updates to the management team.
  • Establish an incident reporting and resolution management process, monitoring non-compliance and identifying root cause analysis.
  • Within the proximity of Metro Manila (Cavite, Batangas, Bulacan, Rizal, etc.)

Who are we looking for?

  • Bachelor's degree in the supply chain, business administration, Industrial Engineering, or a related field is required.
  • 8 years minimum of relevant sales and accounts management and or operations management experience with a customer service orientation from a large multi-national company, retail or FMCG in Shared Service or Global Business Service Model
  • Proven track record in successfully managing and developing multiple teams with managers and team leaders, business processes in a matrix organization, and working with multiple stakeholders globally.
  • Highly quantitative and strong analytical skillset with a proven track record in solving complex operational and organizational problems that require resourcefulness, creative thinking, and collaboration.
  • Direct experience in working with IT, Finance, HR, and functional partners to initiate people, technology, policy, and process-related improvement projects.
  • Sound financial and budget management skills.
  • Excellent presentation and communication skills, ability to engage and influence people from all levels of the organization by using appropriate data and narratives.
  • Big picture mindset and outside-the-box thinking.
Company Perks Comprehensive HMO benefits and insurance sinceday 1Dynamic company eventsAbove-industry salary package and incentivesOpportunities for promotionFree mealsand snacks Our Values Worldwide, strongly uphold our values to be of service to our people, our clients, and ourcommunity.We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients' needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.Founded in 2006, iSupport Worldwide is a US-Owned BPO company that providesworld-class and dedicated staffing, facilities, and managed operations forfast-growing companies and small to medium-sized businesses in any industry,vertical, and language.
#J-18808-Ljbffr

  • Senior JDE Developer

    2 weeks ago

    Batangas, Calabarzon, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    As a Senior JDE Developer, you will play a pivotal role in designing JDE application programs and configuring systems to meet business requirements. Your responsibilities will encompass providing programming support for new systems, as well as maintaining and enhancing existing systems. Working both independently and collaboratively within project teams,...

  • Senior Operations Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines Humanly (humanly) Full time

    Posted 18 days ago Full-time hide About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social...

  • Strategic Purchasing Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines Michael Page Full time

    About Our Client Our client is a global automotive manufacturing company Job DescriptionManage purchasing activities transparent and complied according to related company regulations.Coordinate local procurement cross functional team and collaborate with central functional team for good cooperation and healthy supply chain managementFollow purchasing...

  • Operations Specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time

    We are looking fora skillful OperationsSpecialist to manage data and deliver insights that identify problems alongside feasible solutions. As the Operations Specialist, you will have the opportunity to learn the intricacies of self-storage and CRE investments from a team of highly knowledgeable industry professionals. You will work with and learn from other...

  • Operations Analyst

    2 weeks ago

    Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time

    We are looking for a skillfulOperations Analystto manage data and deliver insights that identify problems alongside feasible solutions. As the Operations Analyst, you will have the opportunity to learn the intricacies of self-storage and CRE investments from a team of highly knowledgeable industry professionals. You will work with and learn from other...

  • Operations Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines TaskUs Full time

    Operations Manager (Batangas) page is loaded Operations Manager (Batangas) Apply locations Batangas City, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R_2401_1252 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...

  • Sr. Supervisor

    2 weeks ago

    Batangas, Calabarzon, Philippines Raytheon Technologies Corporation Full time

    Date Posted: Country:PhilippinesLocation:Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, PhilippinesPosition Role Type:UnspecifiedReporting to the Supply Chain Manager the role holder will be responsible for leading, motivating, supervising and developing the Strategic Buying Team by planning and managing the allocation of...

  • Procurement Officer

    2 weeks ago

    Batangas, Calabarzon, Philippines Knauf Gypsum Philippines, Inc. Full time

    Job ResponsibilitiesProduct Importation1. Computes for the projected raw material consumption based on plant operations' actual consumption, historical data or sales' projections.2. Coordinates with Supply Chain Manager and Plant Operations of the needed raw materials for ordering from Vendor / Supplier and status of deliveries upon approval of such...

  • Procurement Officer

    2 weeks ago

    Batangas, Calabarzon, Philippines Knauf Gypsum Philippines, Inc. Full time

    Job ResponsibilitiesProduct Importation1. Computes for the projected raw material consumption based on plant operations' actual consumption, historical data or sales' projections.2. Coordinates with Supply Chain Manager and Plant Operations of the needed raw materials for ordering from Vendor / Supplier and status of deliveries upon approval of such...

  • NPI Engineer

    2 weeks ago

    Batangas, Calabarzon, Philippines Eaton Industries - Philippines Full time

    What You'll DoPRIMARY FUNCTION:The primary responsibility of the NPI Engineer is to develop, execute and develop a plan for STP, NPI or any PRO Launch based projects. This is achieved through a timely collaboration by the NPI Engineer to the relevant & required functions that will make sure the plans will be met on time and within projected cost. Periodic...

  • Material Planner

    4 weeks ago

    Batangas, Calabarzon, Philippines Kerry Full time

    Requisition ID 51288Position Type FT PermanentRecruiter #LI-CST1Posting Type LI About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Procurement Associate

    3 days ago

    Batangas, Calabarzon, Philippines Aboitiz Infracapital, Inc. Full time

    Job Mission: Procures non-construction materials and Non-Construction Services at the most economical cost within company standards and in accordance with procurement policies with the objective to ensure timely, safe and expeditious delivery of materials.Responsibilities:Processes approved Purchase Requisition through EAS (internal system) and SAP in order...

  • Operations Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines Valeros Business Company Full time

    "WFH But the candidate should be located within the 50 kms radius from the siteOur reference site for the distanceQualifications:At least 3 years of related working experience in customer experience operations and as a management specialistA good track record of meeting and delivering targetsArticulate enough with others, like Teammates and clientsA...

  • Senior Room Attendant

    2 weeks ago

    Batangas, Calabarzon, Philippines Comvest Investment Incorporation Full time

    JOB SUMMARY:Welcome aboard! We are currently looking for a talented Senior Room Attendant to join our team. As a Senior Room Attendant at our company, your main responsibility is to ensure cleanliness, maintenance, and upkeep of guestrooms, common areas, and various administrative offices at our resort. Additionally, you will be handling tasks related to...

  • SU Operations

    4 weeks ago

    Batangas, Calabarzon, Philippines Black & Veatch Family of Companies Full time

    At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...

  • Project Engineer

    2 weeks ago

    Batangas, Calabarzon, Philippines Philip Morris International Management SA Full time

    Be a part of a revolutionary changeAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.Wherever you join our crucial 47,000-strong Operations team, you'll have the opportunity to make an impact. PMI's shift...

  • Project Engineer

    2 weeks ago

    Batangas, Calabarzon, Philippines Philip Morris International Full time

    Be a part of a revolutionary changeAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.Wherever you join our crucial 47,000-strong Operations team, you'll have the opportunity to make an impact. PMI's shift...

  • Project Engineer

    4 weeks ago

    Batangas, Calabarzon, Philippines Philip Morris International Full time

    Be a part of a revolutionary changeAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.Wherever you join our crucial 47,000-strong Operations team, you'll have the opportunity to make an impact. PMI's shift...

  • Accounting Support

    2 weeks ago

    Batangas, Calabarzon, Philippines TE Connectivity Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: 1) Timely validation of Suppliers' invoices if compliant with TE policies and procedures including DOA 2) Checking the validity of the receipts of the employee reimbursements 3) Support for the day to day accounting...

  • Senior Room Attendant

    2 weeks ago

    Batangas, Calabarzon, Philippines Comvest Investment Incorporation Full time

    JOB SUMMARY:The Senior Room Attendant is primarily responsible for cleaning, maintenance, and upkeep of both guestrooms and common areas, resort grounds, common area restrooms and shower areas, function rooms,activity areas, and various admin offices. The Senior Room Attendant is also expected to perform tasksrelated to laundry operations. The Senior Room...