Operations Supervisor

2 weeks ago


Batangas, Calabarzon, Philippines Linkservesolutions Full time

Join our team while working at the comfort of your home

OPERATIONS SUPERVISOR (ON-SITE)

Job Description:

  • Assist in the training process
  • Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies
  • Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations
  • Provide ongoing coaching opportunities and inspiration to agents
  • Foster a positive and motivated work environment, promoting teamwork, and continuous improvement
  • Identify operational issues and suggest possible solutions
  • Prepare reports and analyze data to assist management
  • Work with other supervisors and members of the management team
  • Assist in the formulation of targets for individuals and teams
  • Measure performance with key metrics
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Perform other duties as assigned

Qualifications:

  • Proven experience as a call center supervisor or in a similar supervisory position
  • Experience in customer service
  • Exceptional verbal and written English communication skills
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Strong understanding of company products, policies, and services
  • Excellent organizational and leadership skills
  • Ability to coach, train, and motivate employees
  • Knowledge of performance evaluation procedures
  • A results-oriented approach
  • Excellent problem solving, leadership, and customer service skills
  • Ability to work under pressure

So, why join us?

  • Permanent work-from-home or hybrid work set-up at Batangas City office
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits
  • Health benefits, leave credits, bonuses, and other incentives
  • We are growing so there is great opportunity for leadership and promotion
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU


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