Leadership and OD Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Afni Full time

Position Purpose:

The Leadership & Organizational Development Supervisor Apprentice is responsible for providing appropriate programming and support for business skills and leadership development to coaches, managers, and functional employees.

This position requires a high level of communication skills, accountability, resourcefulness and the ability to partner with multiple levels of leadership throughout the organization.

This position also requires a comprehensive understanding of adult learning principles and operational and coaching best practices to ensure the application of effective training through operational implementation, including observation and feedback sessions for members of leadership.

Essential Functions and Responsibilities:

Provides appropriate programming for business skills and leadership development including coaches, managers, and functional employees.

  1. Manages and facilitates frontline leadership programs (i.e. Coach 101, Manager 101, Mentor % of Work Time
  2. Meets with program owners to cultivate and build relationships. Performs operational needs assessments. Builds, sources, and curates level-specific content to support identified programs and people. 25% of Work Time
  3. Observes coaching sessions and provide development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions. 20% of Work Time
  4. Oversees Onboarding and Orientation activities for all coaches, managers, and functional employees in partnership with LOD Manager and Director. 10% of Work Time
  5. Oversees Afni Orientation for agent audiences in partnership with local HRMs. 5% of Work Time

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.


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