Sports Admin Team Leader

2 weeks ago


Manila, National Capital Region, Philippines William Hill PLC Full time

The Manila Sports Administration Team supports the Leeds and Gibraltar based trading team.

The department is tasked with assisting our other locations to ensure our sportsbook offering is optimal. The Sports Admin teams will work on a variety of sports and processes, encoding data, maintaining the clearing of events from back office systems and using our suite of in house interfaces to drive website content.

The team manager will be required to work closely with the Manila based department manager and key stakeholders in our other locations. He/she will be responsible for scheduling the teams workload so that SLA's are met and set team KPI's appropriately to achieve these deliverables.

We require a strong people leader with a sound knowledge of sports.

Responsibilities:

1. Provide coaching to Customer Service Advisors and Shift Leaders

Provides proactive one-to-one and group coaching as appropriate to improve the skills, accuracy and quality of work and behaviours of their team

Ensures understanding of the expected behaviours and acts as a role model to others

Prepares and administers performance appraisals to Advisors and Shift Leaders according to deadlines

Meets with direct reports on a weekly basis to discuss performance and provides coaching on areas of opportunity or success (1:1s)

Works with HR on matters that warrant corrective action in accordance with established policies and procedures

2. Work environment and leadership

Demonstrates the company's values and inspires others to do the same

Fosters a cohesive, creative and engaging working environment

Facilitates problem solving and collaboration, intervening when necessary to aid the team in resolving issues/conflicts; mediate any interpersonal issues within the team

Requirements:


• A degree level qualification is preferred.


• 2 years industry experience in a relevant position


• A degree level qualification is preferred.


• 2 years industry experience is required.

2. Professional & Personal skills


• Suits a sports fanatic that follows a variety of sports.


• An effective communicator, capable or relaying issues to other departments succinctly.


• Good knowledge of Microsoft products, particularly excel/sheets.


• Experience of working in a fast paced operational environment.


• Excellent planning and organisational skills, with the ability to organise and prioritise a number of activities.


• A people person, capable of motivating, coaching and getting the best out of his team.


• Have a proactive approach with the ability to make suggestions.

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