Senior Facilities Manager

2 weeks ago


Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

Our Client is a global leader in the Technology industry, on their behalf we manage an impressive portfolio of over 2 million sqft across the APAC region.

Our team work dynamically supporting state of the art facilities across 12 countries and 26 sites. We are a fun and vibrant team, our culture is driven by a common commitment to excellence. We work together to deliver best in class services to our Client. Managing high volume, moving at fast pace while balancing multiple priorities, our team are driven to succeed and determined to adapt to changes frequently. Agile and effective, we welcome applications from those are looking for a challenge and thrive under pressure delivering exciting projects and initiatives.

What this job involves:

People Management

  • Manage and coach the team responsible for the Sales office for client as well as the Contingent Worker Sites running 24/7 operations.
  • Develop and sustain a high-quality, well-motivated team.
  • Strong people skill, ensure high staff morale, trust, and work ethics.
  • Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team.
  • Mentor and enable the training and development of team members.

Client/Stakeholder Management

  • Be the point of contact for Facilities Management services in the Client site - day to day Client liaison and relationship management
  • Engage users in the office and deliver the client's goals on Workplace Experience and Sustainability programs.
  • Ensure client satisfaction through excellent facilities management planning, advice, and support.
  • Compile the appropriate monthly/quarterly/annual reporting where applicable.
  • Manage the FM operation team across a range of facilities management issues, including planning, operations, and maintenance service delivery.
  • Prepare and manage operational budgets and savings for the Client Sites.
  • Regularly meet with Business Unit Stakeholders.
  • Coordinate facilities-related matters, including escalations, project liaison, events, and landlord related issues.

Procurement and Vendor Management

  • Conduct regular contractor meetings and review suppliers' performance.
  • Ensure vendors are well-managed, delivering services on time and within budget.
  • Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as best practices.
  • Plan and manage all contracts to ensure they are professionally delivered at the right costs for the client.
  • Monitor contract expiry and initiate re-procurement if needed.
  • Complete vendor management checklists as required.

Finance Management

  • Liaise with client vendors and assist with enrollment in the purchasing system.
  • Work closely with the Client Account Payable team and client vendors to ensure no outstanding amounts or payment issues.
  • Oversee the administration of the financial management system and issuing of Purchase Orders to vendors.
  • Prepare the annual budget report and monthly variance report.
  • Track savings and variances in all monthly finance reporting.

Health & Safety Management

  • Attend emergency situations and prepare incident reports.
  • Ensure escalation procedures and incident reporting procedures are implemented and maintained.
  • Adhere to JLL and client's code of conduct, ensuring compliance with the firms' guidelines, procedures, and strategies.
  • Lead the development of guidelines and strategies to ensure compliance with business conduct.
  • Conduct annual risk assessments and maintain regular reporting of identified risks.

Site Operations

  • Lead planning and execution of minor moves/restacks and ad-hoc projects.
  • Develop and administer planned preventative maintenance programs, coordinate all maintenance activities, and ensure all unscheduled maintenance is promptly actioned.
  • Manage all faults and queries raised through the helpdesk.
  • Ensure attendance to all reactive maintenance, downtime, and breakdowns according to agreed SLA and escalate as appropriate.
  • Liaise with the landlord on matters relating to the premises, including fire evacuation training/drills.
  • Develop and maintain Site Field Manuals/playbook.
  • Lead the management of shipping services, including vendor liaison.
  • Coordinate the Ergo assessment program.

About you:

  • 8 plus years' experience in BPO, Engineering/Facility Management
  • Bachelor's degree in hospitality, Civil Engineering, or relevant education in facilities management business.
  • Fluent in English and operational level of business English, spoken and written.
  • Ability to see things from the client's standpoint, listen, observe to anticipate client's needs, and work proactively.
  • Previous experience in facilities management or critical environment management is desirable.

Location: Manila, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you can bring to the table

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