Senior Director, Transformation Manager

1 week ago

Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

The Senior Director, Business Transformation will implement innovative solutions such as AI/ML tech-led solutions to solve complex problems facing today and tomorrow. As the Senior Director, you will be responsible for managing cross-functional teams to deliver projects within aggressive timelines while ensuring quality and compliance with regulatory requirements. You will identify transformational opportunities for Project Management, Business Process Reengineering & Business Analytics. Additionally, you will be tasked with exploring industry best practices in data analysis and applying them to operational use.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Management:

· To drive technology-led solution culture in the process and make quality a way of life.

· Coordinate with the senior management team members to drive change and improvements.

· Reward and recognize the excellent performers on the team

· Review team performance and motivate team members and ensure minimal attrition.

· Contribute towards overall team development by regular updates to the team on any technology solutions etc

General Safety and Security:

· Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).

· Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

· Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

· Knowledge of Generative AI and its applicability in driving customer value and positive business outcomes

· Experience in CCAS solutions implementation and its features and functionalities.

· Extensive working knowledge of RPA solutions and preferably certified in any of the following platforms, AA, UiPath, or Blueprism.

· Digital transformation knowledge on Contact center, clinical/UM, and back-office processes.

· Created data visualizations to help business users understand complex data sets and make better business decisions, Power BI, Tableau.

· Reduced time spent on administrative tasks by automating processes using workflow software, RPA, and any other technology solution.

· Developed and implemented a comprehensive digital transformation roadmap that included strategic initiatives across all areas of the organization.

· Solution development experience using Python, .NET/C# Programming languages to address business challenges.

· Through working knowledge of analytics framework and solutions in customer service and back-office business

· Able to conduct analytics and tech-led transformational POCs (Proof-of-concept) for US healthcare LOBs Payer or provider.

· Able to analyze structure around unstructured data generated from different engagement channels (phone calls, chats, emails, surveys, social media) using NLP/NLU & Gen AI solutions

· Leverage Tech-led solutions to enhance customer experience, improve Net promoter score, and drive operational efficiencies, and AHT reduction

A leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

A leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

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