Team Leader/Supervisor

4 weeks ago

San Fernando, Philippines Hr1001 Full time
Hiring
We want you
CAN START ASAP IN ANY SITE

OTHER LOCATIONS; CLARK PAMPANGA, SKYTECH, DAVAO CENTRALE, DAVAO CYBERGATE DELTA,
DAVAO ROBINSONS CYBERGATE, DAVAO SM ANNEX, SM CYBER 2 MAKATI, SM MALL OF ASIA,
QC BRIDGETOWNE, QC PANORAMA 1, & 2, & QC WALTERMART.

Open for all Walk-ins and faced to faced interview will be conducted

Qualifications;
must be 18 years old and above, at least basic skills in
english communications, High school graduates, vocational graduates,
fresh graduates, college level, or college graduate

Good luck and God bless

*WORK AT SITE ONLY*

✔️BASIC IS PHP 35K, and it may change depends on the account that u will handle and possible for salary increase too as well
✔️PHP 5,000.00 EIB Allowance
✔️ Incentives up to 14,000&More
✔️10.00% Night Diff while in training
✔️20% night diff + mid-shift allowance 5% once endorsed to production.

✔️HMO - 120k per sickness/year with dental coverage and 3 free dependents 80k coverage.
✔️Life insurance after 6 mos - PHP 500,000.00
✔️PTO 20 leaves/yr (10 Convertible)
✔️Meal allowance 1k
✔️13th Month Pay

Referred by: MARICAR ALCONES MULDONG
BRAND AMBASSADOR
Referral Code: #4 2 2 4 1 1 9

Davao Site:
Robinsons Supermarket Cybergate Davao
Address: Level 2, Robinson's Cybergate, J.P. Laurel Ave, Poblacion District, Davao City, 8000 Davao del Sur

Makati Site:
SM Cyber Two
Address: G/F SM Cyber Two Bldg., EDSA Buendia, Makati, 1226 Metro Manila

MOA Mall of Asia Pasay Site:
Two E-Com Center
Address: G/F Five Ecom Center, Pacific Drive, Mall of Asia Complex, Pasay City, 1308 Metro Manila

Pampanga Site:
SM City Clark Tech Hub Bldg. 6, M.A. Roxas Hwy, Malabanias, Angeles, 2009 Pampanga

Bridgetown Quezon City Site:
Address: Robinsons Giga Tower, C5 Eulogio Rodriguez Jr. Ave, Quezon City, 1110 Metro Manila

Panorama Quezon City Site:
Address: Panorama Techno Center, 1029 Epifanio de los Santos Ave, Project 7, Quezon City, 1105 Metro Manila

Waltermart Quezon City Site:
Located in: WalterMart North EDSA
Address: L3 Walter Mart Munoz , EDSA, Veterans Village , Bungad , 1105 Quezon City , Metro Manila

Interested? Join us now PM is the key

Note:
much better to visit our site offices hub for fast processing
from 9 am-4 pm Monday-Friday, bring a printout resume with you and 2 valid id
except legal holidays

Overview

Responsible for the day-to-day operations of a team of Account Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards.Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase account associate performance.Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.Monitors performance of staff members according to established standards.May participate in hiring decisions and conduct performance appraisals.Other tasks and duties as assigned by the leadership team.

To be successful, you must...

Associates degree preferred.

Have one year previous related leadership experience in a fast paced call center environment, preferably in the role of SME or Team Leader

Knowledge, Skills and Abilities

· Strong phone presence with exemplary customer service and/or sales skills.

· Able to coach and motivate in accordance with the VXI Performance Culture.

· Detail oriented.

· Familiar with contact center tools, systems, and methodologies.

· Strong MS Office skills including Word, Excel, and PowerPoint.

· Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving.

Environmental and Physical Requirements

· Work in a climate controlled professional office environment with a cubicle style desk workstation.

· Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.

· Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.

· Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.

· Ability to use hands to type and eyes to see and read the designated spoken language on a computer monitor for recording sales information, caller information, and other specific information as require by VXI and/or the client, with or without accommodation.

· Ability to follow directions and logical process flows, with or without accommodation.

· Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.

Other

​Flexible with schedule to accommodate working in a 24x7 environment and international time zones

Must be able to pass a background check and drug screen.

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