Senior Business Analyst

2 weeks ago


Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

Our client is a global foundation that professionally manage and deploy charitable giving to all corners of the world.

JOB DESCRIPTION

Main Responsibilities

• Directly reports to the VP of Technology.

• Primary function is to triage new tickets and drive resolution of all unresolved tickets.

• Close collaboration with Product Management and Engineering to ensure unresolved issues are addressed in sprints

• Verify the reported issues by reproducing them and documenting the steps with as much detail needed by engineering.

• Communicate with customers when tickets are resolved or closed, including using Zoom or other technologies.

• Create and maintain a knowledgebase for all applications.

• Maintain reporting and analytics components of ticketing system

• Advocate for hot fixes when necessary

JOB QUALIFICATION


• Bachelor's degree or equivalent combination of education and experience

• 4+ of business analyst experience in a work environment

• 4+ year experience with Scrum/Agile development methodologies and release process

• Extensive experience with Jira or equivalent tool

• Extensive experience with Confluence or equivalent tool

• Extensive experience working closely with developers and qa

• Ability to create user stories with clear and concise acceptance criteria

• Ability to create release notes based on completed sprint work ready to be released

• Ability to create low fidelity mockup designs when necessary

Start your journey to a fulfilling career right here. Apply for a position by sending us your resume today. Your dream job is just a click away

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