Senior Business Analyst

2 weeks ago


Mandaluyong City, National Capital Region, Philippines CXC Full time

This role involves close collaboration with the Business Analyst, development, and QA teams to ensure timely and high-quality delivery.

Responsibilities

  • Oversee solution implementation, manage changes, and provide support during QA, deployment, and post-deployment phases
  • Elicit, analyze, and document business requirements from PSOD and NSO departments
  • Facilitate effective communication between business stakeholders and IT teams to ensure alignment and understanding of goals
  • Develop a comprehensive understanding of business needs and effectively communicate them to the product owner and stakeholders
  • Ensure that implemented solutions align with business objectives, meet quality standards, and adhere to security policies
  • Monitor product performance and user satisfaction, identifying areas for improvement or enhancement
  • Provide regular updates on project status, progress, and issues to both management and the business team
  • Assist in resolving escalated production incidents, conduct root cause analysis, and propose solutions to prevent recurrence
  • Advocate for process changes to enhance business and IT activities, contributing to the design of the future state of new products

Requirement

  • Bachelor's degree in computer science or IT.
  • Minimum of 5 years of experience as a Project Manager/Business Analyst, preferably in the financial sector
  • Familiarity with ITIL, Agile, and other IT service management and software development framework
  • Proficiency in SQL, Excel, and other data analysis and reporting tools
  • Meticulous approach to work, with a strong aptitude for numbers and data
  • Excellent communication and interpersonal skills, with the ability to work independently and collaboratively within a team

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