BPO Operations Manager

2 weeks ago


Quezon City, National Capital Region, Philippines Intelassist Inc. Full time

Job Description

Intelassist Inc. Is looking for an Operations Manager who has passion in providing strong leadership for the operation in supporting the company.

  • Manages day to day operations and handle Project Managers.
  • Works in tandem with the Assistant Project Managers to identify and address performance and developmental opportunities
  • Ensures accurate and timely communication of client and account issues to the Management
  • Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Recruitment
  • Keeps track of employee attendance and makes sure work procedures are complied with
  • Motivates and supports team members through feedback and communication
  • Performs consistent and effective coaching sessions to address performance gaps
  • Prepares reports and presentations according to management or client request
  • Prepares and presents Weekly Business Review for the client
  • Improves quality of results by recommending changes
  • Assists in hiring and on-boarding new employees
  • Communicates company policies
  • Performs other duties as assigned
  • Seeks feedback from the client to identify improvement opportunities
  • Tracks performance against client's requirements ensuring that client's metrics are met
  • Creates systems and processes that make it easy for clients to do business with the company
  • Manages execution

Additional attributes required

  • High level of integrity and honesty
  • Optimism, calmness, and flexibility
  • Productivity and quality driven
  • Can demonstrate the ability to learn new processes
  • Independent, quick learner, and has initiative Confident in working with less supervision
  • Attention to detail is a must.
  • Ability to create friendly but firm rapport with employees
  • No attendance issues
  • Amenable to working on a night shift schedule and shifting schedules
  • Amenable to working weekends and holidays, if necessary

Preferred Work Experience/Skills

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Intermediate to advance expertise in Microsoft Excel is required.
  • Strong customer service domain experience and excellent people management skills
  • Related experience working as a BPO manager for a minimum of 3 years
  • Managed at least 500 head counts.
  • Experience in team management and performance management
  • Strong decision-making and problem-solving skills
  • Must have excellent verbal and written English communication skill
  • Strong organizational skills

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Schedule:

  • 8 hour shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

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