BPO Operations Manager
2 weeks ago
Job Description
Intelassist Inc. Is looking for an Operations Manager who has passion in providing strong leadership for the operation in supporting the company.
- Manages day to day operations and handle Project Managers.
- Works in tandem with the Assistant Project Managers to identify and address performance and developmental opportunities
- Ensures accurate and timely communication of client and account issues to the Management
- Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Recruitment
- Keeps track of employee attendance and makes sure work procedures are complied with
- Motivates and supports team members through feedback and communication
- Performs consistent and effective coaching sessions to address performance gaps
- Prepares reports and presentations according to management or client request
- Prepares and presents Weekly Business Review for the client
- Improves quality of results by recommending changes
- Assists in hiring and on-boarding new employees
- Communicates company policies
- Performs other duties as assigned
- Seeks feedback from the client to identify improvement opportunities
- Tracks performance against client's requirements ensuring that client's metrics are met
- Creates systems and processes that make it easy for clients to do business with the company
- Manages execution
Additional attributes required
- High level of integrity and honesty
- Optimism, calmness, and flexibility
- Productivity and quality driven
- Can demonstrate the ability to learn new processes
- Independent, quick learner, and has initiative Confident in working with less supervision
- Attention to detail is a must.
- Ability to create friendly but firm rapport with employees
- No attendance issues
- Amenable to working on a night shift schedule and shifting schedules
- Amenable to working weekends and holidays, if necessary
Preferred Work Experience/Skills
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advance expertise in Microsoft Excel is required.
- Strong customer service domain experience and excellent people management skills
- Related experience working as a BPO manager for a minimum of 3 years
- Managed at least 500 head counts.
- Experience in team management and performance management
- Strong decision-making and problem-solving skills
- Must have excellent verbal and written English communication skill
- Strong organizational skills
Job Type: Full-time
Pay: Php80, Php100,000.00 per month
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
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