Senior Consultant

2 weeks ago

Manila, National Capital Region, Philippines Infosys Limited Full time

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Role Summary/Purpose
The WorkForce Software Support Analyst provides technical expertise to customers, helping them implement and use Time & Attendance Workforce Software effectively. The Analyst troubleshoots customer issues, analyzes their needs, and designs or develops solutions using Workforce Software. They also work with business teams to implement best practices.
Essential Functions - Workforce Support Analyst (Workforce Software)

  • Manage production support tickets related to Workforce Software.
  • Troubleshoot customer issues related to Time & Attendance functionalities.
  • Analyze error messages and system logs to diagnose problems.
  • Research Workforce Software-related issues, determine root cause, and recommend/implement solutions.
  • Document solutions for future reference and knowledge sharing.
  • Monitor job logs and take corrective action as needed or report to the appropriate team for resolution.
  • Answer user questions regarding functionalities and best practices for Workforce Software.
  • Maintain and update lookup tables based on business requirements.
  • Perform other duties as assigned.

Job description

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Role Summary/Purpose
The WorkForce Software Support Analyst provides technical expertise to customers, helping them implement and use Time & Attendance Workforce Software effectively. The Analyst troubleshoots customer issues, analyzes their needs, and designs or develops solutions using Workforce Software. They also work with business teams to implement best practices.
Essential Functions - Workforce Support Analyst (Workforce Software)

  • Manage production support tickets related to Workforce Software.
  • Troubleshoot customer issues related to Time & Attendance functionalities.
  • Analyze error messages and system logs to diagnose problems.
  • Research Workforce Software-related issues, determine root cause, and recommend/implement solutions.
  • Document solutions for future reference and knowledge sharing.
  • Monitor job logs and take corrective action as needed or report to the appropriate team for resolution.
  • Answer user questions regarding functionalities and best practices for Workforce Software.
  • Maintain and update lookup tables based on business requirements.
  • Perform other duties as assigned.
Qualifications/Requirements:
  • Bachelor's degree in a related field (i.e. Business or Information Systems); or four years related experience in lieu of degree or equivalent combination of education and experience is required.
  • Must have 1+ years of Workforce Time and Attendance technical and functional knowledge experience.
Desired Characteristics
  • ERP functional knowledge of modules required to support current business.
  • Knowledgeable/experience around Workforce System Setup and Configuration
  • Expertise in reporting tools
  • Independent and team player with enthusiasm in working for both management and customer-oriented environment.
  • Effective communication skills both verbal and written (includes documentation skills)
  • English proficiency required.
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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