Customer Service Rep

2 weeks ago

Davao City, Davao, Philippines Teradyne Full time

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Customer Service RepOrganization & Role

At Teradyne, we encourage input from every team member, regardless of age, education or experience. With us, you have the opportunity to be recognized, while defining your own career path.
If you're interested in pursuing a rewarding career in customer service, building relationships with people from across the globe, or simply making someone's day by having a solution to their problem, come join us

Responsibilities

CUSTOMER SERVICE REPRESENTATIVE

(Training and Registration)

Duties / Essential Functions:

  • Create and add courses to the Catalogue for Programming and Maintenance Training and its face-to-face, online/remote, or self-learning training sessions.
  • Provide customer assistance for training class registration, tuition fee payment and certificate of training completion.
  • Process student tuition fee payments using the different payment modes – PO, credit card, service contract and training units.
  • Book, approve sales order in Oracle Order Entry and generate invoices using the Oracle Accounts Receivable application.
  • Prepare training tools and materials such as offline licenses, online training materials, and virtual machine.
  • Provide the highest level of customer service to both external and internal customers by addressing inquiries and issues.
Basic Qualifications & Skills

Business Hours: Monday to Friday 24 hours x 5 days a week

Work Hours: 5 scheduled days including holidays.

Excellent phone, verbal and written communication skills in English language. Must be keen on details. Demonstrate excellent workload management skills. Knowledgeable with Microsoft Office package (Word, Excel, PowerPoint). Willing to work in a shifting schedule, including night shift.

Education

Bachelor's degree with a minimum of 1-2 years of customer service work experience, will be an advantage. Fresh graduates are welcome to apply.

Job Segment: Customer Service Representative, Accounts Receivable, Database, Oracle, Customer Service, Finance, Technology

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