Sr Engineer IT Systems

2 weeks ago

Pasig, National Capital Region, Philippines Sitel Corp. Full time

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  • As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.
  • To learn more, visit or join the conversation on Twitter, Facebook, and LinkedIn.
Our Values

Learn, Lead & Grow at Foundever

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #Foundever Life represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Foundever.
Job Summary

Sr. Engineer, IT Systems, Kronos

Foundever is seeking a motivated HRIS Sr Engineer, IT Systems, Kronos who will be responsible for systems analysis and implementation under the banner of HRIS process and change management for the purposes of providing excellence in the delivery of the HRIS agenda.

  • This role requires a good level of spoken and written English.
  • Excellent functional knowledge of UKG Kronos is essential for this role.
  • This role can be remote.
Primary Job Responsibilities
  • Solution Design:
    • Work with HR to translate business requirements into system configuration.
    • Perform data analysis in support of management or customer requests.
    • Develop detailed designs based on documented requirements of product services and enhancements.
    • Partner with the Reporting Analytics teams to apply data analysis tools to develop insights into business outcomes and the drivers of such outcomes.
  • Systems Delivery:
    • Perform some pre-determined technical configuration with guidance from product managers / SMEs.
    • Consistent and reliable delivery / execution of activities to defined services levels, schedules and budget.
  • Change Management (Projects):
    • Define delivery schedules and ensure execution to plan for assigned deliverables.
    • Lead small scale internal projects through the full project lifecycle as necessary.
    • Direct requirements gathering with customers as requested by leadership.
    • Support client relationships by working with HRIS resources and business owners to provide client product updates, presentations and demos.
  • Training and Documentation:
    • Create and maintain live documents through the project lifecycle as necessary.
    • Define and document test strategies and cases.
    • Create appropriate end user training materials and provides detailed solution training and delivery for the purposes of testing and orientation.
    • Writes testable, performant code with unit test and documents the features and approaches.
  • Support:
    • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
    • Manage external UKG Kronos product documentation such as service guides, user guides and other collateral.
    • Ensure suitable Disaster Recovery plans are created and maintained.
Qualifications/Experience
  • Experience of working with UKG Kronos, Boomi Integration, and servers are essential. 5+ years' IT experience working in a Corporate HR or HRIS organization with systems focus
  • 3+ years' IT experience with UKG Kronos on premise and/or cloud applications
  • 2+ years' IT experience working with UKG Kronos Workforce Central
  • Experience using Oracle and/or Microsoft SQL Server databases
  • Proven experience of working within project structures and matrix management arrangements.
  • Bachelors' degree or equivalent work experience.
Knowledge and Skills
  • Sound corporate HR process knowledge.
  • HR systems management and configuration exposure, UKG Kronos product knowledge preferable.
  • Strong analytical and project solving.
  • Solution design, requirements analysis and documentation.
  • Highly customer focused with strong verbal and written communication skills across multiple organizational levels.
  • Ability to consult and work collaboratively with field management to get buy-in and accomplish objectives. Ability to prioritize, manage multiple projects, meet deadlines and adapt to shifting priorities
Provider

Description

Enabled

SAP as service provider

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data center

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

Description

Enabled

Google Analytics 4

A web analytics service that tracks and reports website traffic.

An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.

Google AdSense

Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.

LinkedIn Insight

Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.

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