Support & Deployment Engineer

2 weeks ago

Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:

  • Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise
  • Setup and maintain project hardware and software base on established procedures and specifications
  • Maintain technical documents and specifications of infrastructure and customer details
  • Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.
  • Identify, investigate, troubleshoot, resolve and document client and system issues.
  • Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
  • Prioritize, maintain, track and document multiple issues and tickets at one time
  • Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:

  • Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
  • At least 1 year of work experience in providing client-facing support or in the related field is preferred
  • Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.
  • Excellent problem solving skills
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Works well individually or in a group
  • Good written and verbal communication skills
  • Strong organization skills
  • Works well under pressure and time constraints
  • Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)
  • Willing to be on-call for support cases (Night, weekend and holidays)

Hiring Condition: Successful completion of background checking will be required as a condition of hire.

Note: We are only on a temporary WFH setup.

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