Junior Team Lead

2 weeks ago

Quezon City, National Capital Region, Philippines Intogreat Full time

Intogreat Solutions Philippines | Full time

Quezon City, Philippines | Posted on 05/16/2024

In Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work.

Here are the ten reasons why you should join Intogreat.

1. We provide competitive salary packages with HMO coverage.

2. We will also give you Life Insurance for your security.

3. Paid sick and vacation leave credits.

4. Fun and exciting events for our employee.

5. Convenient work location that are accessible to the basic necessities and hangouts.

6. We value work-life balance.

7. Work with driven & talented professionals.

8. Fun and supportive work environment.

9. We provide security for your working place.

10. A growing team – more opportunities for you

Come and be part of our growing team that you will surely enjoy

Job Description

We are seeking a motivated and enthusiastic individual to join our team as an Entry-Level Team Leader. This role is designed for a candidate with no prior leadership experience but with a strong potential for leadership, who currently possesses effective communication skills, and a proactive approach to problem-solving. As an Entry-Level Team Leader, you will receive comprehensive training and mentorship to develop your leadership skills and effectively guide your team.

  • Team Coordination

Assist in coordinating daily team activities and ensure smooth workflow. Allocate tasks to team members based on their strengths and current workload.

Provide support and guidance to team members, helping them to overcome challenges and achieve their goals. Act as a mentor and role model, demonstrating a positive attitude and work ethic.

  • Performance Monitoring

Monitor team performance and provide feedback to help improve productivity and quality. Assist in setting individual and team performance targets and goals.

  • Communication

Facilitate open and effective communication within the team.

Communicate organizational goals, updates, and any changes to the team clearly.

  • Problem-Solving

Identify and address issues or conflicts within the team promptly. Collaborate with team members to develop solutions to challenges.

  • Training and Development

Participate in training programs and workshops to develop leadership skills. Support team members in their professional development by identifying training needs and opportunities.

  • Quality Assurance

Ensure that team output meets company standards and client expectations. Assist in implementing quality control processes to enhance efficiency and accuracy.

Foster a collaborative team environment, encouraging teamwork and knowledge sharing. Work with other departments to ensure alignment and successful project outcomes.

What does the role involve?

We will train and develop you the Intogreat way to:

  • Engage and lead a team of about 15 to 20 staff including:
  • Delivering results
  • Building a culture aligned to our core values (accountability, care, collaboration, innovation and greatness)
  • Running team meetings, measuring performance
  • Celebrating success
  • Monitoring attendance
  • Identifying and managing underperformance or misconduct
  • Monthly coaching
  • Onboarding new staff
  • Ensuring clients' expectations on service delivery are achieved
  • Seeking feedback and resolving any concerns
  • Identifying future opportunities for existing clients to grow their business with us

This role is an excellent opportunity for individuals who are looking to step into a leadership position and develop their skills in a supportive and dynamic environment. If you are a proactive, communicative, and dedicated individual with a passion for leading teams, we encourage you to apply.

Requirements

Qualifications

  • Minimum of 2 years relevant customer service/client-facing team-based experience required, no prior leadership experience necessary.
  • Strong Potential for Leadership
  • Effective Communication Skills
  • Proactive Problem-Solving Approach
  • Positive Attitude and Work Ethic
  • Commitment to Learning and Development
  • Client-Focused Mindset
  • Interpersonal Skills: Commitment to participate in leadership training programs and workshops.
  • Emotional Intelligence: Commitment to personal and professional growth.
  • Inclusiveness: Positive attitude and a strong work ethic.
  • Learning Agility: Willingness to learn and use project management and other relevant software tools.
  • Managing yourself (time management): Ability to work well under pressure and handle multiple tasks simultaneously.
  • Organizational Citizenship Behaviors: Eagerness to learn from mentors and apply new knowledge to the role.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
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