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Operations Analyst
2 weeks ago
Support local OPS management in continuous improvement
As part of our growth, your task will be:
- Proactively participate in managing and improving business processes by identifying operational issues, project requirements/systems risks; analyzing operations' process/metrics; and preparing alternative solutions.
- Collaborate with process management/improvement team for project implementation and process optimization in the company.
- Participates in various roles in process improvement activities (projects), mainly at the field of process: AS-IS descriptions and TO-BE proposals.
- Participates as a special knowledge holder for business/operational processes in collaboration of IT and organization's key members.
- Support local OPS management in continuous improvement by:
- Ensuring consistency, accuracy and efficiency in OPS processes, metrics, systems and reporting.
- Performing of second level control for data integrity and security.
- Supporting new process development in cooperation with country COO.
- Analyzing current and existing OPS processes/metrics by monitoring operation ́s productivity, optimize operational cost and improve customer's experience.
- Developing dashboards, adhoc reports and statistical study that support operational metrics and problem resolution.
- Maintaining quality service by establishing and enforcing organization standards.
- Contributing to team effort by accomplishing related results as needed.
You know you are the perfect fit if you have:
- Bachelor's degree (preferred in Physics, Mathematics or Statistics, Economics & Engineering)
- No previous work experience is explicitly required, though some part-time or junior experience from relevant position will be considered an advantage.
- Analytical and problem-solving skills are a must.
- Knowledge in any programming language or statistical tools (Python, R, MatLab, STATA, etc) and Microsoft Office Suite(Word, Excel-VBA, PowerPoint) are required.
- Experience in process design, implementation & measurement for operation/ anti-fraud/ collections and knowledge in any business intelligence tools (SQL, PowerBI, and others) is an advantage.
- English language –active, as daily communication within the company will be in English.
- Currently in a Work-from-Home set-up; but office location is based in Vertis North, Quezon City.
You should have or be completing the following to apply for this opportunity.
Entry pathwayDegree or CertificateMinimum Level of Study
Associate Degree or higher
Study Field
B
E
I
Work rightsThe opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Permanent Resident
Philippine Temporary Work Visa
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