technical operations head

2 weeks ago


Cebu City, Central Visayas, Philippines INFINITECARE TECHNOLOGY SOLUTIONS (ITSI), INC Full time

Key Responsibilities:

Service Delivery Strategy:
Develop and implement efficient IT service delivery strategies, aligning with organizational goals and client needs.

Team Leadership:
Lead, motivate, and manage a diverse team of IT professionals, fostering a culture of excellence and continuous improvement.

Client Relationship Management:
Build and maintain strong, long-term relationships with clients, understanding their needs and ensuring their satisfaction with service delivery.

Operational Management:
Oversee the day-to-day operations of service delivery, ensuring adherence to policies and procedures.

Performance Monitoring:
Regularly evaluate service performance against key metrics and client feedback, implementing corrective actions as needed.

Budget and Resource Management:
Manage budgets and resources efficiently, ensuring optimal deployment for maximum service effectiveness.

Risk Management:
Identify potential service delivery risks and implement mitigation strategies.

Continuous Improvement:
Drive continuous improvement initiatives, stay abreast of industry trends, and incorporate best practices into service delivery.

Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Minimum of 5 years of experience in IT service management, with at least three years in a managerial role.

Relevant certifications such as ITIL (Information Technology Infrastructure Library) or PMP (Project Management Professional) are preferred.

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