![Notified](https://media.trabajo.org/img/noimg.jpg)
Associate Support Specialist
2 weeks ago
Essential Duties:
- Provides day to day client advice, working to maintain strong client relationships.
- Under general direction, assists business owners and stakeholders in defining business and system requirements.
- Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
- Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
- Communicates client requirements to operational teams when applicable.
Minimum Qualifications:
Education
- Bachelor's degreefrom an accredited college or university required.Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
- At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.
Other
- Communicates clearly with clients via phone, email, and chat
- Responds to basic client support inquiries, ensuring they are handled in order of priority
- Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues
- Performs administrative duties including account and user maintenance
- Delivers outcomes using good interpersonal skills and organizational skills
- Embraces collaborating with teammates
- Ability to work occasional overtime during high volume periods
- Knowledge of other Notified service offerings
- Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability.
- Applies general knowledge of business developed through education or past experience
- No supervisory responsibilities; accountable for developing technical contribution
- Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
- Exchanges straightforward information, asks questions and checks for understanding
- Displays demonstrated knowledge of, and ability to use and learn various technology tools
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAMNotified is a business segment within West, and is the world's only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified's PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications – earnings calls, regulatory filings, press releases, investor days, and IR Websites – to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
#J-18808-Ljbffr
-
People Support Associate
2 weeks ago
Makati City, National Capital Region, Philippines Payreto Full timePosition OverviewThe People Support Associate is responsible for various personnel and administrative duties supporting People teams. This position involves being the company's custodian for minor expenses and needs. The People Support Associate works closely with the People Specialist and Utility/Messenger Personnel to ensure that workplace conditions are...
-
Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines M and J Recruitment Specialist Full timePosition OverviewThe Client Support Specialist position works to deliver an exceptional customer experience by engaging with their customers within specified parameters.The role covers front-facing phone, chat and email as well as liaising regarding delivery of their services. The role includes duties such as working with client databases, taking messages,...
-
Associate Technical Engineer, Customer Support
2 weeks ago
Makati City, National Capital Region, Philippines Finastra Full timeOverviewWhat will you contribute? Reporting to the Technical Support Manager, the Associate Technical Engineer, Customer Support is the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience. The holder of the role is...
-
Collections Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Support Services Group Full timeCollections Specialist | Local Account (DayShift) Collections Specialist | Local Account (DayShift) Join the fastest growing BPO company in the PhilippinesOur culture makes our workplace fun, warm, and enjoyable.As we always say, life is #BetterwithSSGWhat you'll do:Performs outbound callsResponsible for building relationships with customers, whose account...
-
Banca Onboarding Associate
2 weeks ago
Makati City, National Capital Region, Philippines We Support Inc. Full time*Must be an HR Graduate or any related courses.*Preferably with 6 months of 1 year of experience in end-to-end Onboarding of New Hires. Accepting Fresh Graduates with Onboarding *Associate OJT/Internship Experience. (non-negotiable) *Preferably with experience in administration, handling 201 files and pre-employments, etc *Amenable to report on site 5 days a...
-
Timekeeping & Contracts Associate
2 weeks ago
Makati City, National Capital Region, Philippines Santaisabel Full timeTimekeeping & Contracts Associate APPLY NOW Megaworld CorporationCandidate must possess at least a Bachelor's/College Degree on Psychology.Fresh Grad / Entry Level specializing in Clerical/Administrative Support or equivalent.ResponsibilitiesGraduate of Human Resources, Psychology, Behavioral Sciences, or equivalentHas 6 months to 1-year relevant experience...
-
Technical Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Cloudstaff Full timeTechnical Support Specialist (WFO Makati)15 days ago Login to View Salary Years of experience 1-2 years Shift(s) Morning Shift Job request ID JR-13037 Technical Support Specialist (WFO Makati)Philippines - Makati15 days ago Salary Login to View Salary Years of experience 1-2 years Shift(s) Morning Shift Job request ID JR-13037 Job Description POSITION...
-
Airline IT Support Associate
2 weeks ago
Makati City, National Capital Region, Philippines 1074 Amadeus Marketing Philippines Inc. Full timeAirline IT Support Associate page is loaded Airline IT Support Associate Apply locations Taguig, Metro Manila time type Full time posted on Posted 4 Days Ago job requisition id R19013 Job Title Airline IT Support AssociateSummary of the Role:The main responsibility of the Airline IT Support Analyst is to provide high quality specialized functional and...
-
NAS WFN Payroll Service Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines ADP Full timeNAS HCM Service Support Specialist National Account Services - Philippines HCM Service is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Services. RESPONSIBILITIES As a NAS HCM Service Support Specialist, you will be...
-
Technical Support Associate
2 weeks ago
Makati City, National Capital Region, Philippines Nxscale Full timenXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.Our client is is a cryptocurrency exchange, available both as a web-based and mobile app. They strive to bring more value to the Filipino crypto community, whether through educating the public or providing...
-
Marketing Management Support Associate
2 weeks ago
Makati City, National Capital Region, Philippines Toyota Makati Inc. Full timeAbout the job Marketing Management Support AssociateToyota Motor Philippines (TMP) is looking for Marketing Management Support Associate to join our Marketing Services Departmentbased in Makati City, National Capital Region, Philippines.The Marketing Management Support Associate is a member of the Marketing Management Team that is responsible in providing...
-
Client Support Specialist I
2 weeks ago
Makati City, National Capital Region, Philippines ADP Full timeClient Support Specialist I for MAS Chat CoE_______ Client Support Specialist I for MAS Chat CoE_______ Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic...
-
Phone Support Specialist
2 weeks ago
Caloocan City, National Capital Region, Philippines Roami Full timeAbout the Job:Here at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stayTelephone Processing:The Phone Support Specialist is responsible for the provision of exceptional customer service for guests through...
-
Technical Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Technical Concept GmbH Full timeAs a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients participating in our financial campaign. Your primary focus will be on troubleshooting technical issues related to financial software, hardware, and systems utilized in the campaign. You will work closely with both internal teams and external...
-
Phone Support Associate
2 weeks ago
Caloocan City, National Capital Region, Philippines Roami Full timePhone Support Associate with Short-Term Rental/Vacation Rental experience requiredJob Title: Phone Support Associate.Department: Guest Experience.Reports to the Phone Support ManagerTelephone Processing:The Phone Support Associate is responsible for the provision of exceptional customer service for guests through inbound or outbound telephone calls. The...
-
Property Specialists
2 weeks ago
Makati City, National Capital Region, Philippines Jocsoncollege Full timeCandidate must possess at least a Bachelor's/College Degree on any course.Fresh Grad / Entry Level specializing in Sales – Real Estate or equivalent.ResponsibilitiesTo market Megaworld Alpha Projects located at: Pampanga (Capital Town), Cubao (Manhattan Garden), Makati (Vion) and Cavite (Maple Grove). Training will be provided after which, your manager...
-
APAC Associate Payroll Specialist
2 weeks ago
Makati City, National Capital Region, Philippines CloudPay Full timeAssociate Payroll Specialist, will be responsible for operational processing of the payrolls along with other existing CloudPay resources and able to work collaboratively with Cloudpay global payroll operations team.Daily Duties and Main Responsibilities will include:Perform monthly payroll processing for clients in PH or any APAC regionPerform payroll...
-
Associate Technical Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Oracle Philippines Full timeAssociate Technical Support Engineer - Graduate Program (Rolling Intake)Opportunity Expired At Oracle, you'll have the opportunity to grow your career, give back to your community, and make a real impact. Join now Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services and engineered systems. With more than 420,000...
-
Phone Support Associate
2 weeks ago
Caloocan City, National Capital Region, Philippines Roami Full timePhone Support Associate with Short-Term Rental/Vacation Rental experience requiredJob Title: Phone Support Associate.Department: Guest Experience.Reports to the Phone Support ManagerTelephone Processing:The Phone Support Associate is responsible for the provision of exceptional customer service for guests through inbound or outbound telephone calls. The...
-
Sales Order Management Associate
2 weeks ago
Makati City, National Capital Region, Philippines Consistent Frozen Solutions Full timeSales Order Management Associate is responsible to assist the Sales Department in encoding orders, preparing reports, and assisting in documentation practices by effectively and efficiently performing assigned functions.Key ResponsibilitiesAssist account specialist to do their job effectively.Provide details of the customers' orders and requests for...