Marketing Specialist

2 weeks ago


Manila, National Capital Region, Philippines Innovative Information Technology Solutions Inc. Full time
JOB HIGHLIGHTS
  • Above-average salary package
  • Work-life balance
  • Great working culture
JOB DESCRIPTIONAs a Project and Customer Support Specialist with a focus on Client Social Media Management, your role is vital in ensuring client satisfaction, supporting ongoing projects, and enhancing your clients' online presence through social media channels. You will be responsible for providing exceptional customer support, completing tasks assigned by team leaders, staying updated on your clients' products or services, and leveraging digital marketing skills when required.JOB RESPONSIBILITIES:
  • Respond to client inquiries and issues promptly through various communication channels (email, phone, chat, and social media).
  • Ensure a high level of client satisfaction by providing accurate and helpful information and resolving problems efficiently.
  • Maintain a professional and courteous demeanor when interacting with clients.
  • Create and manage social media profiles for your clients, ensuring they are up-to-date and engaging.
  • Promote your clients' products and services through social media advertising and organic content.
  • Monitor your clients' social media channels for inquiries and comments, responding in a timely and appropriate manner.
  • Promote your clients' products and services through social media advertising and organic content.
  • Assist team leaders in managing and executing projects for your clients, ensuring they are completed on time and within budget.
  • Collaborate with cross-functional teams to gather project requirements and provide support as needed.
  • Prepare project reports, presentations, and documentation for your clients and internal stakeholders.
  • Stay informed about your clients' latest products and services.
  • Conduct product training sessions for your clients' customers when necessary.
  • Assist in the development of product-related content for marketing and support purposes.
  • Utilize digital marketing expertise to optimize social media campaigns for your clients, email marketing, and other digital channels.
  • Analyze digital marketing data and metrics to make data-driven recommendations for improvement.
  • Collaborate with the marketing team to develop and implement digital marketing strategies for your clients.
JOB QUALIFICATIONS:
  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving abilities and customer service skills.
  • Proficiency in social media management tools and platforms.
  • Digital marketing experience is a plus.
  • Ability to work well in a team and independently.
  • Detail-oriented and organized with strong multitasking abilities.

JOB DETAILS:

  • Monday to Friday, 9 PM - 6 AM
  • On-site; Ortigas, Pasig

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Evening
    • Tuesday: Evening
    • Wednesday: Evening
    • Thursday: Evening
    • Friday: Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role

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