Customer Service

6 days ago


Manila, National Capital Region, Philippines Galatic Events Corp. Full time

About us

We specialize in trading services and innovative business solution development, catering to a diverse range of clients across various industries.
We are committed to conducting in-depth market research to better understand industry trends and your evolving needs. Our goal is to provide you with the most professional products and services that align with your objectives and lead to sustainable success.
Our team comprises seasoned professionals with a deep understanding of the intricacies of trading and business development. We bring years of experience and expertise to the table to help you achieve your goals.

Qualifications & experience

1. Bachelor's degree. 2. Fluent in English.3. Advanced troubleshooting and multi-tasking skills.4. Strong client-facing and communication skills.5. Should be a team player with an aptitude for customer service.6. Experience in the information technology is a plus.Tasks & responsibilities1. Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.2. Provide first level support for all technical and functional queries related to website and mobile application.3. Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.4. Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.5. Continuously learn to keep up-to-date with changes and developments to services and procedures.6. Maintain confidentiality of the company's customers and data.
7. Agree to work in shifts and adapt to the company's scheduling 8. Keep abreast with the latest changes to any of the company's procedures and new policies.9. Handle sudden rush of inquiries, stressful periods, and customer pressure.10. Adhere to the shift schedule and avoid tardiness.
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