MedTech Application Specialist

2 weeks ago


Manila, National Capital Region, Philippines SERVE DIAGNOSTICA INC Full time

OVERVIEW:

1.
Responsible for
providing clients with technical support on the equipment and clinical
application questions across a wide range of indications. This includes on-site
application support and training of medical
professionals (users).

2.
Assess and help
resolve any clinical issues with existing customers

FUNCTIONS:

1. Coordinate with Product Specialist to acquire all information regarding new product
specifications or modifications of existing products.

2. Develop
and implement training programme (workshops and conferences) for customers to
maintain desired levels of customer satisfaction and reference ability.

3. Conduct operator and
application training for internal (employees) and external customers.

4. Provide remote and on-site
application and troubleshooting support for customers.

5. Prepare and update training
syllabus and literature materials for effective training via feedback from
internal and external customers.

6. Prepare training reagents
and samples for in-house training and product demonstration.

7. Conduct and assists product
demo/presentation/evaluation/trials/study for customers.

8. Ensure all pending and
repeating troubleshooting calls are managed and solved promptly.

9. Ensure that existing
customer and new customer base are supported with prompt and quality service in
a planned and pro-active manner.

10. Develop effective troubleshooting strategies to minimize repeated
troubleshooting calls to increase customer satisfaction.

11. Assist Product/Marketing Manager in communicating Product
Information/Updates contained in the Product Bulletins, Product Management
Letters, Quality Notifications, Support Notifications and Marketing Letters.

12. Implementation of product changes such as reagent updates and
re-assignment values

13. Ability and knowledgeable of basic IT software

14. Proper submission of reports.

15. Assist of Safety Officer with Product Advice Notices and Product
Complaint Handling. Entry and reporting of product complaints

.

16. Any other tasks assign by the management

COMPETENCIES AND QUALIFICATIONS:

1.
A Bachelor's degree in Medical Technology

2. Must have experience in a laboratory setting

3. Willing to do field work to visit accounts and be able to assist in
troubleshooting

4. With similar work
experience for at least 1 year

5. Technical
understanding of diagnostic machines and ability to navigate operating system

6. Good knowledge on
computer software and hardware

7. Microsoft Office (Word, Excel
Spreadsheet, Outlook, and PowerPoint)

8. Independent and
confident with dealing with people and professionals in the

medical field

9. Willing to work on
holidays and weekends and available for emergency / urgent calls

*With a PLUS point advantage but not required

10. Licensed Medical Technologist

11. With a valid Phil. Driver's License

Perks and Benefits

  • Direct Hire and Full-Time
    position (not fixed term, not under agency)
  • Training and Travel
    opportunities both local and abroad
  • Significant chance for growth
    and promotion
  • Paid SL, VL, EL upon
    regularization
  • 13th month
  • Meals and Communication
    Allowance
  • Birthday Bonus
  • Feast Day Bonus
  • Christmas Bonus
  • Rice Incentives
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Afternoon, Morning
    • Tuesday: Afternoon, Morning
    • Wednesday: Afternoon, Morning
    • Thursday: Afternoon, Morning
    • Friday: Afternoon, Morning
    • Saturday: Afternoon, Morning
  • 1 year of relevant work experience required for this role
  • Working rights required for this role

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