Prompt Engineer Operations

2 weeks ago


Manila, National Capital Region, Philippines Liven Pty Full time

Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto's deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out and latest funding round announcement

About the team

Proto's team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female management working across 15+ countries. We're a remote team of self-starting and entrepreneurial SaaS engineers, operations and growth professionals. Our remote team follows established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.

Job Summary

As a Prompt Engineer at Proto, you will craft and refine GPT-powered chatbots and workflows, combining your AI expertise with exceptional client management skills. With a solid background in tech and at least 2 years in client-facing roles, you'll drive implementations and migrations from concept to completion, using your analytical skills to improve chatbot and overall Proto AICX performance for each client. Your role involves translating technical details into clear client communications and tailoring solutions across various industries, ensuring client objectives are met with precision and creativity.

Requirements

  • Chatbots and GPT expertise. Proven experience in setting up and optimising GPT-powered chatbots and workflows using prompts. Skilled in enhancing chatbot interactions and automating processes within the Proto platform or similar.
  • Client goals understanding. Ability to collaborate with clients, grasp their objectives, and craft effective GPT-powered prompts to boost engagement and customer support outcomes.
  • Analytical and testing proficiency. Strong analytical abilities to evaluate GPT-powered chatbots' performance, conduct A/B tests, and refine strategies based on insights.
  • Client management experience. Minimum 2 years in client-facing roles within tech, showcasing a track record of understanding client needs and delivering customised solutions.
  • Project management skills. Demonstrated capability to manage and deliver projects from start to finish, ensuring client satisfaction and timely completion.
  • Communication excellence. Exceptional communication skills for engaging with clients and teams, clarifying technical concepts, and meeting client needs effectively.
Nice-to-Haves
  • Industry Knowledge. Understanding of finance, gaming, health, and government sectors to tailor chatbot solutions more effectively.
  • 20 vacation days. In addition to local holidays.
  • Full remote. Work anywhere in the world with stable internet.
  • Cowork. Access any coworking office on Earth (and drink free coffee).
  • High & equal salaries. Get paid higher than average and equally with global colleagues.
  • Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
  • Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
  • Visa support. Request support with immigration to countries in our corporate group.
  • Stock options. Qualify for employee stock options with leadership positions.
  • Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.

Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

#J-18808-Ljbffr
  • Project Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines The Chemical Engineer Full time

    ABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...

  • Associate Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    Job DescriptionWhere you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell's business & assets around the world.The vision of SEAM is to provide capability across the spectrum of Safety, Environment and Asset Management with:shaping the future ways of...

  • Chief Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines Waterfront Manila Hotel & Casino Full time

    Responsible for planning, organizing, evaluating and controlling activities and resources necessary for addressing the overall engineering requirements of the Hotel, particularly in the areas of technical administrations, property operations and special projects WITHIN THE LIMITS OF acceptable engineering practices and concepts and established procedures,...


  • Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Market Planning and Operations Specialist (Project Based)JOB LOCATION: Unilever RFM Ice Cream – Manggahan, PasigROLE TYPE: Project-based until December 31, 2025BACKGROUND AND PURPOSE OF ROLE: This role is responsible for managing and delivering the forecasted sales growth of the assigned category or business unit through control towering end-to-end sales...


  • Manila, National Capital Region, Philippines AirAsia Full time

    locationsManilatime typeFull timeposted onPosted Todayjob requisition idJR0027352Job DescriptionThe​ Flight​ Operations​ Engineer​ shall​ serve​ as​ the​ Electronic​ Flight​ Bag​ (EFB)​ Administrator​ for​ the​ company​ Electronic​ Flight​ Bag​ (EFB)​ System.​ The​ EFB​Administrator​ shall:​ a.​ Liaise​...


  • Manila, National Capital Region, Philippines ING Group Full time

    Ops Engineer In-house developed back-office systems Financial MarketsING is looking for an ambitious IT professional to become OPS Engineer in the Financial Markets Back Office domain. The DevOps team supports the strategic application DocumentumFM. DocumentumFM is developed in-house and is considered critical for the bank. The application runs stable,...


  • Manila, National Capital Region, Philippines DYNAMITE GAMES PTE. LTD. Full time

    We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.We have a vibrant and fun work environment, there are plenty of gaming sessions and...

  • Operations Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines ING Full time

    Job DescriptionOperations EngineerYour role & work environmentWe are looking for an Operations Engineers to join us in our ING Anvil squad. You will be based in Manila and work in a multi skilled squad (mix Dev & Ops Eng.) centered in The Netherlands. Your main task will be application support of ION Anvil. You are also the first line of interaction with our...


  • Manila, National Capital Region, Philippines Toyota Motor Philippines Corporation Full time

    Toyota Motor Philippines is looking for a Production Engineer joining our Production Department. The position is for deployment to Santa Rosa City, Laguna.The Production Engineer is a member of the Welding Engineering Section that is responsible for process engineering and maintenance engineering support, technical information management, project management...


  • Manila, National Capital Region, Philippines Infor Inc. Full time

    Development Operations Engineer (Amazon Web Services AWS Country Philippines City Manila Job ID 39960 Department SaaS Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid The Development Operations Engineer reports directly to the Team Lead/Manager, Infor Cloud Operations. In this position you will be responsible...


  • Manila, National Capital Region, Philippines METALINK MANUFACTURING CORP Full time

    Job ResponsibilitiesProvides administrative support for the Engineering Department. This includes but is not limited to answering telephones, filing, typing, preparing reports, maintaining databases, etc.Issues work-related requests of EngineersCoordinates work activities including contractor workCoordinates, issues, and modifies the work schedules of...


  • Manila, National Capital Region, Philippines Cuscapi Philippines, Inc Full time

    Responsibilities:Lead and provide coaching & guidance to L2 / L3 System EngineerTo standby for Helpdesk L1 escalation or Onsite cases Perform call and remote troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.Accurately and concisely capture and document issues as well as information gathered and...


  • Manila, National Capital Region, Philippines Ubiquity Full time

    Director for IT Operations, Engineering and Architecture Management (Information & Communication Technology) Description:Ubiquity, a leader in innovative solutions, is seeking a dynamic and experienced Director of IT Engineering to join our team. In this pivotal role, you will oversee the development and maintenance ofour IT infrastructure, ensuring that our...


  • Manila, National Capital Region, Philippines TESCO DENTAL (PHILIPPINES) LIMITED INC. Full time

    Tesco Dental (Philippines) is a leading supplier of advanced dental equipment. We are dedicated to providing top-quality products and exceptional service to dental professionals. Our mission is to ensure that our clients receive the best possible support and maintenance for their equipment. Position Overview:We are seeking a skilled and motivated Service...


  • Manila, National Capital Region, Philippines Partners Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Trade Operations Specialist - FX and Collateral Location: Manila, PH We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion...


  • Manila, National Capital Region, Philippines Klaiya Full time

    Job DescriptionRetail Store Operation Consultant leads a sales team by providing guidance, training and mentorship, assisting in setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team.Responsibilities:Determining the scope of operational improvement initiatives via consultation and...

  • Procurement Associate

    2 weeks ago


    Manila, National Capital Region, Philippines SteelAsia Manufacturing Corporation Full time

    Responsibilities:Ensure that materials, parts, and services are provided to end-users within the agreed service level, in accordance with the required technical specifications, quality, quantity, cost, and existing company policies and procedures:Source suppliers with a sound reputation, financial stability, and adequate facilities and capitalization to...

  • Procurement Associate

    3 weeks ago


    Manila, National Capital Region, Philippines SteelAsia Manufacturing Corporation Full time

    Responsibilities:Ensure that materials, parts, and services are provided to end-users within the agreed service level, in accordance with the required technical specifications, quality, quantity, cost, and existing company policies and procedures:Source suppliers with a sound reputation, financial stability, and adequate facilities and capitalization to...

  • Civil Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines 2355 Property Holding Company Inc. Full time

    Job descriptionKey Responsibilities:Conduct regular property inspections in all properties.Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints.Update and maintain property condition reports with respect to roofs, HVAC units, parking lots, etc.Manage Construction Projects in various location.Review...


  • Manila, National Capital Region, Philippines Infor Inc. Full time

    The Development Operations Engineer is in charge of Cloud Operations delivery. This role primarily involves maintaining applications and the technical environment including but not limited to troubleshooting application and technical issues, applying configuration changes, patching and data copies. This position operates in a 24x5x365 environment, permanent...