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BPO Network Support Engineer Tier 12
3 weeks ago
We are looking for someone dynamic and motivated to join our ranks.
As a Network Support Engineer, you will be part of the Service Delivery team that is responsible for supporting scalable, maintainable, highly available network architectures. Since you will support vast and varying internal and external customer profiles, as well as troubleshooting and performing customer configurations in a 24x7 work environment, we need you to thrive on delivering great customer service. It is of the utmost importance that you contribute to our atmosphere of teamwork through collaborative behavior and open communication.
How You Spend Your Eight Hours- Configure and install various network devices and services (e.g., edge devices, VPN, QoS)
- Monitor performance and ensure system availability and reliability.
- Coordinate with internal departments and escalate to new levels when cases are taking a long time to resolve.
- Notify management when cases are susceptible to escalating/requiring extra attention or resulting in customer dissatisfaction.
- Provide regular updates to customers as defined by case priorities guidelines.
- Document all troubleshooting and case management actions.
- Provide advanced technical support, technical direction, and mentoring to staff in the group.
- Adhere to departmental processes and procedures.
Graduate with a bachelor's degree in Information Technology, BS in Computer Science, and other related courses.
Experience: 2-3 years in Telecommunications/Network Industry in a BPO
Hands-on Experiences: LANs, VLANs, WLANs, VPNs, NAT devices, DHCP servers, network diagnostic, and network analytics tools
Technical Skills: LAN/WAN operations, Network protocols, UNIX/Linux, Networking Hardware
Certifications (preferred): CCNA, CCNP, CCIE
Capabilities: OSI 7 layers, Private and public IP ranges, Subnetting, DHCP configuration and troubleshooting, ACLs and NAT, Firewall policies, Packet captures
Skills: Verbal and written communication (English), Multi-tasking, Collaboration, Adaptability, Customer understanding, Self-motivation, Analytical and troubleshooting skills
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
Position: Full-time, Monday to Friday, night shift
Work Setup: Hybrid with on-site training
Salary: 40k - 45k Salary Package based on experience
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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