BPO HR Manager

3 weeks ago


Pasay, National Capital Region, Philippines Ayuda Business Management Solution Inc Full time

Our company is looking to fill the role of HR contact center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for HR contact center

  • Conducts or oversees investigations and consults with legal counsel as necessary
  • Develops, monitors and adheres to department annual budget
  • Supervises and develops subordinate staff
  • Take ownership for HR contact center knowledge management process
  • Confirming service level agreements are met and providing end-to-end customer support resulting in accurate and
  • Handling all types of enquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner
  • Supporting internal customers on HR Portal navigation and other relevant on-line tools for the completion of self-service transactions
  • Providing transaction and administrative services for in-scope process
  • Gathering customer data where required
  • Escalating cases where guidance or clarification of policies and procedures is required

Qualifications for HR contact center

  • Must be proficient in MS Excel and have ability to create macros, must be proficient in MS PowerPoint
  • Ability to work in a remote team environment across sites
  • Customer Service - delivers service in role with the customer at the heart
  • Minimum 5-7 years' demonstrated interface design and support experience, with the ability to read and write functional specifications
  • Experience with HR contact center technology / BPO Environment
  • Bachelor's degree in human resources or a related field and 5+ years of human resources generalist experience required or an equivalent combination of education and experience

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

Application Question(s):

  • How long is your total experience in handling HR?
  • What about your experience as HR Manager, for how long?
  • Do you have experience to work in BPO Industry or Contact Center? if yes, for how many years?
  • Are you amenable to work in Pasay?
  • We must fill this position immediately, can you start ASAP?

#J-18808-Ljbffr
  • HR Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Drake International Philippines Full time

    Drake's top client – luxury integrated resort and casino complex is looking for an HR Manager to join their team in Paranaque City.Core Functions:We are in search of a seasoned and dynamic HR Manager to help us establish a robust foundation in Human Resources. As the HR Manager, your role involves designing and implementing HR policies, procedures, and...

  • HR Manager

    2 weeks ago


    Pasay, National Capital Region, Philippines Drake International Philippines Full time

    Drake's top client – luxury integrated resort and casino complex is hiring a HR Manager to be part of their collaborative team in Paranaque City.Core functions:We are seeking an experienced and dynamic HR Manager to join our team and help us build a strong foundation in Human Resources. As an HR Manager, you will be responsible for designing and...

  • HR Director

    3 weeks ago


    Pasay, National Capital Region, Philippines REDGOLD MS INC. Full time

    The Head of Human Resources is responsible for leading and managing all HR operations within the organization. This role includes workforce planning, developing, and implementing HR policies, managing employee relations, overseeing compensation and benefits and recruitment processes, and ensuring compliance with employment laws. The Head of HR will also play...


  • Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Job Title: Vice President for HR OperationsJob Summary:As the Head of HR Operations, your role will be crucial in the oversight and management of human resources operations within our organization. You are responsible for the following: development and implementation of HR policies, ensuring compliance with labor laws and regulations, and leading a team of...


  • Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    ASSISTANT MANAGER – BPO OPERATIONSSkill Set / JobSpecJob Description Responsible for assuring efficient, timely, quality support to customers and internal stakeholders Responsible for team management, performance monitoring and related documentation of periodicstatistics and status reports, and meeting the target KPIs / metrics Lead and guide business...

  • HR Supervisor

    3 weeks ago


    Pasay, National Capital Region, Philippines Asite Travel Technical Inc. Full time

    KEY JOBS & RESPONSIBILITIESPrepare timekeeping for payroll preparation.Support the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring processCreate and implement effective onboarding plansAssist in...


  • Pasay, National Capital Region, Philippines Meta BPO Full time

    Metacom BPO is urgently hiring Customer Service RepresentativeQualifications: COLLEGE GRADUATE - NO WORK EXPERIENCE NEEDED Open for high school or K-12 graduate but must have at least 6 Months of BPO Experience Excellent verbal and written communication skills Strong customer service and problem-solving skills Ability to remain calm and professional in...


  • Pasay, National Capital Region, Philippines Dynamic Strategy Solutions Experts Corporation Full time

    HR Generalist 1) Manage the data and records of all employees.2) Liaise with the recruitment team and audit pre-employment requirements.3) Conduct daily and monthly reports on all employee movements (onboarding, transfer, and offboarding).4) Assist in all back-end tasks concerning the employee life cycle.


  • Pasay, National Capital Region, Philippines Meta BPO Full time

    Qualifications: Must be a High School Graduate - No BPO Experience Excellent verbal and written communication skills Strong customer service and problem-solving skills Ability to remain calm and professional in challenging situations Strong multitasking and time management abilities Availability to work flexible schedules, including evenings, weekends, and...

  • HR Supervisor

    2 weeks ago


    Pasay, National Capital Region, Philippines Dynamic Strategy Solutions Experts Corporation Full time

    Job Description - HR Gen Supervisor Coordinate and manage the work of the following departments: office, dormitory logistics, finance, inspection, procurement, Filipino management, vehicle management, visa team, information team, legal department and public relations department.Establish the company's administrative management system and be responsible for...


  • Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time

    Responsibilities:Facilitate the development of agent performance by conducting individual coaching sessionsEvaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunitiesCommunicate and teach product updates, behavior gaps, call drivers or system issuesActively...


  • Pasay, National Capital Region, Philippines DHL Germany Full time

    Key ActivitiesManage employee recruitment, selection, hiring and placement/onboarding.Manage induction programs to enable new employees to become familiar with DHL's business, policy and culture.Lead and deliver key learning activities both through local team or centers of expertise.Develop and roll out learning and development annual plan. Ensure best...

  • Total Rewards Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Michael Page Full time

    Pasay Permanent PHP60,000 - PHP85,000 per month (PHP720,000 - PHP1,020,000 per year) Opportunity to work in growing retail companySpearhead the C&B function of the organizationAbout Our ClientThe objective of the company is to offer Filipino families a superior, and convenient service. The mission is to provide access to premium local and international...

  • Compliance Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Skills and Qualifications:Strong written communication skills and ability to design processes.Experience in launching new accounts and a deep understanding of different metrics forvarious BPO industries.Strong client relationship management skills and building and maintaining client trust andsatisfaction.In-depth knowledge of BPO operations management,...


  • Pasay, National Capital Region, Philippines HR Primo Management Services Full time

    Oversees daily transactionsReports daily financial dashboard to Finance Manager and senior managementReviews and approves posted transactions in MsGP (Billings, Collections, Disbursement, Adjustments)Approves liquidation of cash advancesOversees preparation of payment requests for due accountsReviews system proposed entries and validates closing...


  • Pasay, National Capital Region, Philippines CultureCatalyst Co. Full time

    Assistant Manager Operations Up to 37K SalaryCompany: CultureCatalyst CoCompany Description:At CultureCatalyst Co., we're passionate about transforming workplaces through innovative HR solutions. As a leading HR consultancy firm, we specialize in helping organizations cultivate positive company cultures that drive employee engagement, productivity, and...

  • Compliance Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Skills and Qualifications: Strong written communication skills and ability to design processes. Experience in launching new accounts and a deep understanding of different metrics forvarious BPO industries. Strong client relationship management skills and building and maintaining client trust andsatisfaction. Indepth knowledge of BPO operations management,...

  • Compliance Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Skills and Qualifications: Strong written communication skills and ability to design processes. Experience in launching new accounts and a deep understanding of different metrics for various BPO industries. Strong client relationship management skills and building and maintaining client trust and satisfaction. Indepth knowledge of BPO operations management,...


  • Pasay, National Capital Region, Philippines HR Primo Management Services Full time

    JOB DESCRIPTION:Oversees daily transactionReviews propriety of all posted transactions in MsGP (Billings, Collections, Disbursement, and Adjustments)Monthly recording and Monthly end closingPrepares the President's Financial Report to Korea Headquarters and TDG. Reviews all necessary statutory requirements (i.e., tax returns, etc.)Controlling...


  • Pasay, National Capital Region, Philippines Metacom Full time

    Manager(1) TransitionsFor ease of screening, please only endorse candidates who are amenable reporting onsite and can work on shifting schedules (predominantly graveyard shifts). Request to please put those in red text roles on top priority· College Graduate· 10+ years in the BPO industry with at least 3 years of experience in end-to-end transitions for...