![Tech Mahindra](https://contents.bebee.com/companies/ph/tech-mahindra/avatar-r3sWG.png)
Eastwood City
2 weeks ago
Banking - Retail/Branch (Banking & Financial Services)
- Planning, monitoring & reporting, resource management, quality & risk management, problem & change management
- Effective communication management by ensuring timely and appropriate generation, collection, dissemination, storage and ultimate disposition of information
- Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development
- Provides motivation and direction to his/her team by delegating responsibilities appropriately and empowering team members to deliver results
- Provide senior leadership, change management and implementation of organization wide practices, policies and procedures
- Client and stakeholder management – ensuring that the organization meets the contractual obligations and exceed the desired quality of work; addressing clients' critical business issues and providing valuable solutions
- Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business Transformation
- Financial Management – managing P&L and attrition
- Adept in making compromises and sound judgement calls with different groups in order to meet or exceed stakeholder/client's needs and expectations
- Implements all necessary components for people, process, technology and knowledge
- Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact
- Evaluates and designs economic business relationship and structure with clients and suppliers/vendors
- Client Solutions and Business Development
- Other tasks as assigned by the immediate reporting manager as needed by the business.
Skills and Requirements
- Bachelor's Degree holder preferably with post graduate degree (MBA/MA or equivalent)
- With 15 years experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projects
- Directors specializing in Banking and Finance operations or equivalent
- Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets
- Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues
- Has the ability to work with senior management and work within the political structure of his/her own organization as well as the clients
- Is able to communicate effectively in writing, verbally, and through presentations
- Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positions
- Strong planning abilities (both strategic & tactical)
- Has an understanding of the technology/RPA used in the BPO industry
- Strong Business Acumen
- Can work in Eastwood, Q.C. and in any location in Metro Manila
What's your expected monthly basic salary?
How many years' experience do you have as a Delivery Head?
How much notice are you required to give your current employer?
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