Chat Team Manager

2 weeks ago


Taguig, National Capital Region, Philippines KLP Full time

Job Description and Qualifications:

CHAT TEAM MANAGER

DAYSHIFT / LOCAL ACCOUNT

  • Manages a team that responds to customer inquiries via live chat.
  • Ensures that service standards are established and attained.
  • Responds to and resolves escalated issues.
  • Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources.
  • Coaches team members on best practices for responding to inquiries.
  • Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to websites, products, or services.
  • Reports to the head of a unit/department.
  • Manages subordinate staff in the day-to-day performance of their jobs.
  • Ensures that project/department milestones/goals are met
  • With a background in handling social media (chat support)
  • With at least 1 year experience as a Chat Support Team Leader/Manager.
  • Perform other duties as assigned

Starting salary range: P30,000.00

LOCATION: Bayani Road, Taguig City

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Day shift

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Taguig City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Chat Team Leader: 1 year (Preferred)

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