Senior Solutions Analyst

2 weeks ago

Makati City, National Capital Region, Philippines Monroe Consulting Group Full time

Executive recruitment firm, Monroe Consulting Group Philippines is recruiting on behalf of a shared service of integrated suppliers of offshore operations, well-service technology, and engineering solutions in more than 20 countries. Our reputable client is looking for a Senior Solutions Analyst - Learning System. This is a hybrid work arrangement, a day shift with an office location in Makati.

Key responsibilities include:

  • Support in the relevant scope deliveries together with the Team Lead to ensure quality and compliance in accordance with the company's requirements and objectives.
  • Work closely with the Team Lead to meet group objectives, ensuring quality and compliance with company standards.
  • Suggest improvements to systems or processes to enhance efficiency.
  • Maintain security protocols and ensure compliance with policies.
  • Stay updated on support group processes, such as the Data Management and People Experience Team, to provide effective assistance.
  • Ensures appropriate communication and feedback with team colleagues through regular collaboration.
  • Able to communicate changes or updates effectively to team members.
  • Ensure proper coordination in projects or system improvements to the team lead and team members.
  • Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
  • Able to perform quality checks on work and provide guidance to non-senior team members on quality standards.
  • Support follow-up in accordance with the work delivery and output, following the policies and processes of the company.
  • Responsible for submission and coordination of status report(s) and/or other required reports by the immediate supervisor/management.
  • Ensure compliance to the tools mandated by the Team Lead or by the Business Improvement Group for accurate status updates.
  • Work closely with Business Partners/Leaders to ensure messages and deliveries are accurate and effective.
  • Stay updated on all modules available in Cornerstone by acquiring knowledge and participation in Cornerstone Sessions.
  • Create guidelines for the Helpdesk in Manila and ensure they are always updated on support issues in Cornerstone.
  • Assist in developing and maintaining training programs.
  • Support implementation of any new modules in Cornerstone.
  • Support in the integration of Cornerstone to other HR Systems (ie. IFS).
  • Support in system structure, training and competence processes, and systems execution related to other Core Systems.
  • Lead the training of new hires and job shadowing of colleagues/teammates related to technical aspects.
  • Assist in new hire training and understanding of new members within the team.
  • Perform other related tasks that may be required from time to time.

Key requirements include:

  • Bachelor's degree in information technology or any related field.
  • Has at least 4-5 years of experience with IT systems at the administrator level, in ERP systems.
  • Has experience working in a multicultural environment, experience in a shared services environment is an advantage.
  • Has vast knowledge and in-depth experience in system administration, data structure, technical processes, database functionality maintenance, reporting tools, and other IT Systems.
  • Proficient in English oral and written communication, with significant experience in international and cross-cultural communications, as well as business relations.
  • Supplemental experience in HTML coding or proficiency in HTML, and CSS for customizing and enhancing the LMS user interface is desirable.
  • Experience with SCORM, xAPI, and other e-learning standards is a plus.
  • Proven experience as a System or LMS Administrator, preferably in a senior role.
  • Detail-oriented with strong organizational and project management skills.
  • Proficient in process improvement and optimization and has an innovative mindset.
  • Excellent interpersonal and professional communication skills to work effectively with individuals and teams of staff with different levels of technical knowledge.
  • Knowledgeable in managing own projects/scope of work with a capacity to scope realistic projects, meet timeframes, and deliver outcomes.
  • Demonstrated capacity to work both independently, autonomously, and in multi-disciplinary team environments.
  • Has business and customer understanding and can manage complexity.
  • Detailed and result-oriented, structured, accurate, systematic, and committed to deliver within deadlines.
  • Motivated to facilitate and contribute to the company's growth.
  • Strong analytical skills and experience creating reports and dashboards using Power BI or similar business intelligence tools.
  • Certifications in learning management systems (e.g., Cornerstone, Moodle, Canvas) and Power BI are desirable.

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