Customer Service Paralegal

2 weeks ago


Manila, National Capital Region, Philippines enablesGROUP Full time

JOB DETAIL

EnablesGROUP (since 2016) are a growing BPO with the majority of our clients being Australian based.

We are seeking a dedicated and detail-oriented individual to join our team as Customer Service/Administrator.

Responsibilities:

Legal Hotline Management:

· Man the legal hotline during specified hours.

· Handle calls of varying complexity and duration, ranging from 2 minutes to over 10 minutes.

· Calm down callers and effectively extract relevant information.

· Determine appropriate referrals within the firm.

· If a current client, look up matter and provide information or forward to file manager

· Make appointments for calls backs and consults

Costs Agreement Generation:

· Prepare costs agreements for all new clients and matters.

· Send costs agreements to clients.

· Follow up to ensure timely acceptance of the costs agreements.

Practice Management:

· Set up new matters/cases in the practice management tool (Actionstep).

· Follow up outstanding invoices, and payment plans that clients may be on

Client Communication:

· Attend to client calls and messages promptly.

· Forward inquiries and messages to the relevant personnel within the firm.

· Schedule client appointments as necessary.

Data Entry and Management:

· Enter client leads into the CRM system (Clio Grow).

Calendar Management:

· Assist in managing calendars for senior staff, scheduling appointments, and coordinating meetings.

Additional Tasks (As Needed):

· Email Marketing and Newsletter Production:

· Utilize Groundhog to conduct email marketing campaigns from the website.

· Produce a monthly newsletter for clients.

Podcast Diary Management:

· Manage the schedule for podcast recordings and related activities.

QUALIFICATIONS:

· Excellent command of English (both verbal and written) with a neutral accent.

· Preferably possess a legal background or currently studying law.

· Strong interpersonal skills with the ability to remain calm and composed during client interactions.

· Detail-oriented and capable of managing multiple tasks efficiently.

· Proficiency in MS Office Suite and familiarity with CRM and practice management tools is advantageous.

· Willingness to undergo extensive training and mentorship provided by the firm.

Work Location / Working shifts: Pasig City; NSW Business hours; NWS Legal Holidays Off ; Full Time Office 1 Agent 7am to 3pm AEST 1 Agent 2pm to 10pm AEST


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