AR Analyst I

2 weeks ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

Establishes relationships with customer contacts, performs collection activities, provides aging reports, invoices and supporting documentation to ensure customer accounts are accurate and payments are made timely.

Processes cash receipts for assigned accounts by visiting customer portals to obtain payment details and support, resolves exceptions, enters customer deductions in a centralized database and finalizes posting in the ERP system.

Imports cash received for chargebacks into a centralized database daily, update missing data and close out transactions.

Updates cash tracking spreadsheet with payment details and status to allow for cash reconciliation, internal reporting, and workload adjustments.

Investigates deductions (unanticipated chargebacks) from customer payments by validating customer requirements, obtaining support to determine validity of claim, and collaborating with other departments to identify root cause. Disputes deductions based on customer requirements, pursues repayment, and escalates as needed to ensure resolution.

Identifies sales, item, and volume deductions (anticipated chargebacks), updates centralized database with appropriate classification, obtains support from customer, and submits all documentation to the accounting team to evaluate against accruals.

Obtains documentation for direct import shipments to ensure customer invoice requirements are fulfilled.

Processes debit and credit memos for all adjustments such as additional invoices, re-invoices, shortages, price discrepancies, freight charges, anticipated chargebacks, ASN issues, etc.

Identifies customer trends and patterns and collaborates with sales and the credit department as customer accounts are evaluated. Provides account status and detailed support for credit risk and past due accounts.

Assists management with training and serves as backup for team members as needed.

Provides periodic customer specific reporting across the organization, including special or ad-hoc reporting as needed

Qualifications:

Bachelors degree in accounting, finance, or related field; equivalent work experience considered.

Minimum of 0 - 2 years of relevant, preferably in a manufacturing organization with retail Customer interaction

Proficiency in Microsoft Word and Excel is required

Experience with ERP or similar database programs is preferred

Strong attention to detail

Excellent analytical and problem-solving skills

Organizational and time management skills

Excellent written and verbal communication skills

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