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Patient Support Specialist
1 week ago
OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say, they are as passionate about providing superior virtual care as they are... and it shows
Job Summary:
OpenLoop is looking for a Patient Support Specialist to join our team. This role will be a member of the Clinical Operations Team, collaborating closely with the Patient Support Lead.
Responsibilities include, but are not limited to:
- Assist with provider support and patient contact
- Assist with client billing responsibilities
- Review daily visits to ensure accuracy of reporting
- Manage phone and email customer service needs
- May manage patient calls and emails using problem solving and resolution skills
- 2-3 years previous experience in customer service/healthcare-related programs
- Knowledge of medical terminology, insurance plans, and billing processes.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential patient information with discretion.
- Proficient computer skills, including experience with electronic medical records and registration systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 9PM to 6AM Manila Time
- Must be amenable to reporting to our Makati or BGC office
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement op
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