Treasury Operation Team Lead-AP

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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

Job Summary

The Treasury Operations Team Leader is primarily responsible for the leadership of Asia Accounts Payable Operations Team. The role closely works with the Business Unit to ensure all AP Vendor Payments are processed per SLA. This Account Payable Team Lead role will support all ongoing Asia Treasury Transformation initiatives and will act as key resource for Ivalua P2P Transformation initiative.

This role provides oversight for the accurate and timely processing of Vendor invoices for all Manulife entities in Asia. This position holds critical role in making sure all control measures are setup in the production to stop any unauthorized, unnecessary, or fraudulent payments.

Overview

MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000 employees across Manila, Cebu, and Chengdu (China).

The Asia Accounts Payable team is under Finance Division which consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America.

Role and Responsibilities

Reporting directly to Treasury Manager, the AP Team Leader is primarily responsible for leading the teams in ensuring timely and accurate service delivery for invoicing operations.

Responsibilities include the following:

Operational Support

• Manage the teams' day-to-day operations promoting team efficiency and process effectiveness.
• Ensure that all Service Level Agreements and compliance standards are met at all times.
• Perform quality review on vendors' invoices and all supporting documents upon submission by the Invoice processors and BU initiators based on the quality framework set.
• Lead investigation and provide resolution for invoices with exception.
• Ensure there is robust review of the accounting adjustments entered for invoice related charges in AP system.
• Assist in following up with BU for any staled dated cheques if these need to be re-issued or stopped.
• Provide correspondence to supplier, employee and customer inquiries.
• Perform month-end closing activities.
• Participate in process migration and transition.
• Provide ad-hoc/other accounts payable operational tasks as necessary including facilitating various reporting tasks to ensure that daily operations are executed effectively & efficiency.
• Allocate and delegate tasks to team members and manage the task monitoring system used for regular business review / governance reporting.
• Ensure the delivery of excellent customer service by proactively promoting client centricity.
• Act as the project sponsor who will monitor the planning, implementation and tracking of any short-term or streamlining/automation projects.
• Support AdHoc analysis to identify root cause of production problems and develop timely solutions.
• Effectively communicate significant production updates and challenges to management as well as to the Business Unit in a timely manner.

Leadership and People Management

• Manage and mitigate operational risks and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments.
• Accountable for the timely and effective closure of audit points.
• Timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by management as well as the Business Unit.
• Drive the team in achieving its organizational goals and objectives.
• Owns the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one-to-one meetings and regular employee reviews.
• Perform managerial duties such as hiring, attendance/incentives management and overall coordination with the support departments such as HR, Finance and IT.
• Support and deliver on key transformation strategies of the group, as a priority.
• Establish a high level of credibility and build professional relationships with our customers.
• To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business in order to align expectations and priorities.
• In partnership with our customers, define and periodically refresh service level standards across the teams within the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
• Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain.
• Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.

Qualifications

• University degree in Accounting, Finance, or Business-related courses.
• CPA designation (not required but an advantage).
• Minimum 5 years of relevant experience in Accounting and/or Treasury Operations.
• Excellent analytical and technical skills.
• Experience in working in a broad Matrix organization listening and using influence to make an impact.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience in working across multiple geographies and time zones.
• Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
• Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
• Understanding of general finance systems or applications available in the market.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Must be willing to work for a night shift schedule with NDHP.
• Overtime may be required to meet business deadlines.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .