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Credit and Collections Associate
2 weeks ago
Responsible for handling outbound and inbound documents and assists in administrative duties by all departments mainly the (C&C) Department.
Group personal accident, hmo, leave credits, employee discount
Responsible for providing clerical and administrative services in billing receivables and manages the collection of outstanding debts from clients and customers.
Duties and Responsibilities
- Document all acquired information and updates on accounts
- Communicating with the sales department to maintain accurate and updated information on client accounts and payments
- Commence appropriate actions to ensure collection of outstanding account balances
- Investigating and collecting from accounts with overdue invoices
- Identifying customer accounts with overdue and contacting them via messaging, call or email regarding their overdue payments and determine the reason for the outstanding debt
- Reviewing records for accuracy and handling disputes to make sure that account information is encoded and maintained appropriately
- Assist customers to resolve account problems resulting from incorrect billing, inaccurate information, improper delivery, etc.
- Undertake research and assemble documentation to support adjustments to account balances and resolving open invoices
- Act as the company's representative in taking inbound calls regarding collection concerns
- Processing customer payments, account adjustments and customer refunds where appropriate
- Back up for other Credit and Collections associates
- Doing tasks that may be assigned from time to time
Qualifications
- Graduate of any course, preferably in Finance or equivalent
- Excellent verbal communication and interpersonal skills
- Proficient in MS Office application (Word, Excel, PowerPoint)
- Knowledgeable in Google Applications
- Knowledge in Quickbooks/NetSuite preferred but not required
- Keen attention to detail and ability to effectively manage time
- Has strong ethics and a high level of personal and professional integrity
- Must be willing to work in Brgy. Mambugan, Antipolo
The opportunity is available to applicants in any of the following categories.
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