Professional Services Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our ADPI location in the Abbott Rapid Diagnostics, Consumer Services and Products division. Our rapid diagnostics solutions are helping address some of the World's greatest healthcare challenges.

As the Professional Services Representative, you'll provide support to existing customers. You will be responsible to follow up, inquire and obtain complete documents necessary for a customer to participate in our program. These could be, but not limited to Prescriptions, PCP Referrals, Medical Records request, etc.

Principle Responsibilities

The following reflects management's definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Assists clients on the process of completing documentation to ensure quality and mandatory requirements are met for customers in our service.
  • Collaborates with the customer to obtain complete Prescriptions, PCP Referral requests and Medical Records, when requested required by the verification of benefits process.
  • Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner.
  • Prepares standardized suite of facility reports including: Pipeline Reports, Encounters Reports, Business Reviews, and Patient Rosters.
  • Helps resolve service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; expediting resolution; and documents all complaints per corporate standards.
  • Handles inquiries from other internal departments by contacting a health care provider to resolve a variety of service requests.
  • Maintains subject matter expertise and uses resources effectively regarding Alere Home Monitoring services
  • Utilizes and company databases to capture, report, and maintain accurate and relevant patient information.
  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Required Qualifications

  • Use effective problem-solving techniques.
  • Make decisions while following company procedures and governmental guidelines.
  • Goal oriented and results focused.
  • Ability to organize activities and meet set deadlines.
  • Communicate, both in writing & verbally, with others in a professional manner.
  • Detail Oriented
  • Strong Computer/Software Skills
  • Organization/Time Management Skills
  • Superior Customer Service Skills
  • High Degree of Professionalism
  • Maintains a Culture of Accountability.

Preferred Qualifications

  • Associates/Bachelor Degree
  • 3 to 5 years of Customer Service Experience (Clinical Experience Preferred)

Physical Requirements

  • Must be able to work sitting down for extended periods of time.
  • Must be able to work with computer and multiple computer screens for extended periods of time.
  • No lifting over 10 pounds required without assistance.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.


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