Product Operations Analyst

2 weeks ago

Taguig, National Capital Region, Philippines First Circle Full time

About the Company

First Circle is a financial technology company transforming small business commerce in the growth economies of Southeast Asia. Our mission is to radically improve economic circumstances for millions of people, whilst building a multi-billion peso business. We're achieving this through our flagship Revolving Credit Line product which has revolutionized access to credit for thousands of SMEs in the Philippines.

With early funding secured from world-class investors like Insignia, Accion, Fasanara & Venturra and the continuous enrichment of these relations, we've unlocked opportunities that enabled us to build a profitable business that withstands economic shocks in the industry.

Join the us today and get involved in developing payments and digital banking solutions that will continue to transform the trajectory of SMEs in Southeast Asia.

About Our Culture

First Circle has a strong mission-driven culture. Our people are motivated by our social purpose, the intellectual stimulation of solving hard problems, and the commercial potential of our business.

The experience of our staff is defined by personal growth. We are obsessed with developing talent at every level of our organisation. We've found that it's the most effective way to build an awesome business and creates an infinitely more energizing and fulfilling place for us to work.

We've tried many different approaches and rewarding growth regardless of age or experience is what works for us. It creates a culture where progress is acknowledged, and colleagues support, inspire, and drive each other to accomplish incredible things.

About the Role

First Circle Collections is actively seeking a highly qualified candidate to fill the pivotal role of Collections Analyst, tasked with the effective management of our delinquent portfolio. This multifaceted position involves conducting strategic collections calls to establish proactive communication with customers throughout the delinquency period, maintaining consistent contact through various channels such as emails and SMS, and facilitating both in-person and virtual meetings as circumstances demand.

The candidate will play a crucial role in endorsing skip tracing efforts to locate customers who have changed addresses or gone into hiding, while also providing valuable support to the remedial team in legal actions against customers exhibiting non-payment intent.

An ideal candidate will possess not only exceptional communication skills and the ability to navigate challenging conversations but will also demonstrate robust organizational abilities, effectively managing a significant volume of accounts simultaneously.

Characteristics of a Great Candidate

  • Willing to work in the office five days a week.
  • Highly driven fresh graduates or experienced professionals are welcome to apply.
  • Strong communication and negotiation skills. Strong verbal and written communication skills to interact with debtors professionally and negotiate payment terms. Ability to negotiate effectively to secure payment arrangements and settlements while maintaining a positive relationship with debtors.
  • Empathic and Patient. Capacity to empathize with debtors while maintaining a firm approach, and the patience to handle challenging situations.
  • Analytical. Strong analytical abilities to assess financial situations, evaluate credit reports, and develop strategies for debt recovery.
  • Knowledge of Debt Collection Laws. Familiarity with local and national debt collection laws and regulations to ensure compliance in all collection activities.

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