Lead Digital Designer

2 weeks ago

Taguig, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Are you a highly skilled and creative Lead Digital Designer seeking an exciting role in a global company? Join Zendesk, a renowned organization that prioritizes customer service and facilitates billions of conversations with beloved brands worldwide. As a Lead Digital Designer on our Talent & Organizational Development team, you'll have the opportunity to translate narratives into captivating visual experiences and contribute to our strategic content initiatives.

As a Lead Digital Designer, you will:
  • Visualize and implement strategic content plans to support talent management, culture change, and learning and development.
  • Showcase marketing and communications expertise by creating concise and compelling messages that highlight our employees' contributions to our business strategy.
  • Develop digital content for various internal and external platforms to enhance the candidate and employee experience.
  • Uphold and exemplify our brand philosophy in all content creation, delivering an engaging and relevant experience throughout the employee lifecycle.
  • Work closely with international teams, using HR technology and tools for content creation like Figma and Adobe Creative Cloud; and internal tools like Asana, Slack, and Google Workspace to collaborate with team members around the world and deliver your work.
  • Function as a mentor and coach, providing constructive feedback and guidance to digital designers team members.
What you bring to the role
  • Substantial (5+ years) industry experience in visualizing and implementing strategic content (learning, thought leadership, etc.) plans for talent management.
  • Proven expertise in marketing and communications, crafting compelling messages that highlight employee contributions.
  • Deep understanding of various employee demographics and effective talent development strategies.
  • Demonstrated proficiency in developing digital content for multiple platforms.
  • Experience with HR tech and content creation tools.
  • Track record of mentoring and coaching, promoting a culture of continuous learning.
  • Passion for fostering a nurturing environment that encourages creativity and collaboration.
  • Strong leadership and project management skills.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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