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Voice Engineer
2 weeks ago
Voice Engineer
Location: Taguig City
As a Voice Engineer, a Typical Day Might Include the Following
- Work tickets via web-based ticketing system, email, voice, and chat
- Ensure all tickets are properly assigned
- Complete standard text template for case
- Validate prioritization and monitor communications to users of progress
- Keep clear and thorough records in the ticketing system of all actions taken
- Escalate incidents when necessary
- Troubleshoot SIP and TDM services.
- Opens and monitors incidents created with tier 1 carriers and 3rd party providers
- Pulls and analyzes logs for troubleshooting
- Regularly works flexible schedule and on-call services
To Land This Gig You'll Need:
- Associates degree or equivalent work experience in telecommunications or Networking or equivalent work experience required.
- 3+ years' work experience in a customer service field, preferably in a technical support capacity.
- Excellent technical, troubleshooting, and analytical skills
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are essentials.
- Entry-level understanding of PRI signaling protocols and capabilities
- Entry-level understanding of SIP call setups and response codes
- Must be familiar with network devices Switch's (layer 2) and Routers (Layer 3)
- NAT/PAT understand of functions and limitations
Bonus Experience:
- Experience in a technical support role in the Telecommunications environment
- IP Telephony /Telecommunications experience
- Session Border Controller (SBC) (Acme, Sonus, Audio Codes, Edgemarc, CUBE, Etc.)
- Cisco Certified Network Associate (CCNA)
- Unix/Linux knowledge
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