Site Reliability Engineer

2 weeks ago

Manila, National Capital Region, Philippines Broadridge Financial Solutions Full time

Site Reliability Engineer (Hybrid-Flexible Options) page is loaded

Site Reliability Engineer (Hybrid-Flexible Options) Apply locations Manila Ayala Ave time type Full time posted on Posted Yesterday job requisition id JR

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for Site Reliability Engineers who will be in charge of ensuring that our hosted platforms are up to the highest quality standards that our clients deserve. This role will be involved in the very beginning of each and every client project in order to ensure successful completion of the onboarding and support process at a later stage.

Main Responsibilities

Platform Monitoring, Incident management & Level 2 Support

  • Management of daily operations of client's hosted platforms, proactive monitoring of Global Systems
  • Participation in production shift duties to cover APAC, EMEA, and Americas regions
  • Incident coordination/crisis response & stakeholder communication
  • Timely resolution of incidents & escalation, preparation of post-mortem, tracking & follow up
  • Regular review of system's capacity and performance, initiate upgrades/maintenance as required
  • Produce daily health checks and customer status reports
  • Leverage data analytics to anticipate trends and potential challenges

Implementation & Change Management

  • As a gatekeeper, owns the change control process with clients, partners, and internal teams
  • Review and deploy customer platforms with the assistance of SRE technical experts
  • Assess, schedule, and deploy platform enhancements/upgrades and new business features
  • Improve and automate production tools/scripts (monitoring, failover, checks, backup/recovery...)

Project & Engineering

  • Manage technical projects (production tools enhancements: monitoring, scripting, deployment tools...)
  • Run proof of concepts and validate new technical solutions (high availability mechanism, CI/CD pipeline...)
  • Participate in global efforts to roll out large-scale platforms (client onboarding, low latency solutions, Cloud...)

Skills and Qualifications

  • Degree in computer science, software engineering, or a related field
  • Minimum 3 years of experience as "Application Support Engineer" in the financial industry
  • Excellent analytical / troubleshooting skills with a strong production-oriented mindset
  • Good general IT knowledge (OS Linux, networking, systems/database, messaging, Cloud...)
  • Proficient with one or more scripting/programming languages: Perl, Python, Java, Shell...
  • Knowledge of Agile/DevOps practices, automation tools (Ansible), and CI/CD pipeline
  • Strong experience with monitoring platforms (Nagios, ITRS...)
  • Available and willing to go the extra mile (weekend / public holiday operations, Production shifts...)
  • Familiar with ITIL framework & service management best practices

Expected Behavior

  • Committed, self-motivated, and fast learner
  • Strong team spirit with excellent communication
  • Proactive, independent, and proven ability to work under pressure
  • Fluency in English essential

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

About Us

Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference . Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

Supporting Our Associates

Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge's high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done.

Diversity, Equity, and Inclusion

We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.

We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

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