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1st Level Systems Support Specialist

4 months ago

Cebu, Philippines Kuehne Nagel Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth. Your Role Responsible to process and resolve first level support and/or set up requests related to any of the Air Logistics operational systems in use and/or any of the local applications in place, by following validated support working instructions or specific guidelines in cooperation with the corporate or national air logistics process & system teams and the other KNGS support team. Your Responsibilities
  • Air Logistics applications maintenance and set up (ad hoc or recurring) and related system testing
    System or data reporting via SQL / BI / Jira
  • Collect and pass information to the next support level (second level, regional, GSD, corporate) for issues that are beyond the defined competency or need further analysis (based on setup/guidelines)
  • Proactively identify potential tasks to be handled by the first level team by analyzing the recurring issues / requests that are normally escalated
  • Work with Systems tools (Jira, WIKI etc.) for Project management
Your Skills and Experiences
  • High degree of organizational and administrative skills
  • High level of computer software and other KN software / applications
  • High level of KN Operational systems knowledge
  • IT minded, affinity to automation and technical concepts and systems
Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics