Network Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines Ingram Micro Inc. Full time

Manager, Global Network Services page is loaded

Manager, Global Network Services Apply locations Taguig, Philippines Taguig City, Philippines time type Full time posted on Posted Yesterday job requisition id R

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Responsibilities & Expectations:

  • Lead a team of Network engineers that work on shifts supporting the company's internal Network Infrastructure environment on a 24/7 basis.
  • Join all critical and high bridges when they occur and drive expedited resolution to issues that impact the business, using logical troubleshooting to identify and rectify issues.
  • Address Reporting, Monitoring and Alarming requirements.
  • Manage incidents and work orders within established service level agreements.
  • Ensure support documentation is kept up to date as required.
  • Participate in business continuity and disaster recovery planning for the infrastructure environment to minimize work disruption.
  • Identify opportunities and drive service improvements.
  • Ensure configuration management databases are kept up to date.
  • Own all of the processes of the team: create, update, improve, cascade, ensure compliance to.
  • Help support and ensure preventative maintenance is completed to schedule.
  • Structure and track regular failover testing of the environment to ensure that the investments in redundancy are working.
  • Identify systems that require updates or changes and propose and plan the implementation from idea to delivery.
  • Collaborate with other operations teams in addressing critical or high incidents that affect critical components in the IT infrastructure.
  • Work closely with the engineering teams to identify opportunities to improve, helping with project implementations as needed and ensuring new projects have appropriate operational hand off from Engineering to the operations team.
  • Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex problems together.
  • Able to be on AMER shift schedule (night shift)

About the candidate:

  • Energetic, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion.
  • Should have sound logical troubleshooting processes and are able to quickly identify where issues exist even if they may not be in your area of responsibility and communicate them clearly.
  • Thrives on challenges and controlling complex environments.
  • Insatiably Curious. You ask why, you explore, you're not afraid to contribute ideas. You can work at a tiny crack until you've broken open the whole nut
    using an engineering mindset based on factual analysis.
  • Likes working on new technologies, working with and developing strong teams and mentoring others
    - owns the team's success and failure.
  • Strong people manager and should be able to collaborate across different teams across the globe as an industry leader.

The candidate should be a person who is passionate, particularly about infrastructure stability and troubleshooting and is focused on delivering world-class support in a dynamic and often hectic environment.

Education and experience:

  • Bachelor's degree or relevant extensive experience
    (preferably in Information Systems, Computer Science or Engineering).
  • At least 5 years of experience managing large Enterprise Data Networks, Exposure to Data Center network infrastructure.
  • 5-8 years' experience in administration of Cisco Networks, Cisco Unified Communications, Firewall and Load Balancers
  • At least 5 years in a people manager role
  • Should be a self-starter and be pro-active leader.
  • Have strong personal accountability and be able to command respect of the team.
  • Certified Cisco Engineer in at least one discipline is desirable.
  • Experience with troubleshooting issues from beginning to end in complex environments.
  • Experience working within ITIL processes governing change and configuration management.

Nice to have

  • Exposure to SDWAN Technologies and NAC Technologies
  • SCCM administration
  • Project Management
  • Information Security

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

Why work here?

With us, you'll make technology happen in surprising ways. It'll be a fun journey

Get in Touch

Click Introduce Yourself above to join our talent network

About Us

It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.

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