Product Support Engineer

2 weeks ago


Quezon City, National Capital Region, Philippines Sourcefit Full time

Overview

Product Support team plays key role of our operations to support applications used by both internal and external users. Members of this team are required to troubleshoot and analyze issues reported by users and assist in the resolution and escalation of issues.

As a Product Support Engineer, you will be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to all product-related technical issues. The successful candidate is expected to be self-motivated, proactive, results-oriented, and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. Engineers may interface with technical implementation teams which include Product Engineering, Infrastructure team, and Product Management group to work through complex software functional issues and product defects.

Job Details:

  • Work Onsite - Eastwood, Quezon City
  • Monday to Friday | 8AM to 5PM EST or CT

Responsibilities:

  • Taking accountability for customer issues reported and seeing problems through to resolution.
  • Acknowledging and resolving customer issues with effective time management.
  • Communicating with customers to share updates through email, phone, and chat support.
  • Know our product offerings and become a Solution expert, so that you can answer customer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with internal teams as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Work as part of our extended support team during escalations or high-volume intervals in a startup atmosphere.
  • Act as a product evangelist to build awareness and understanding.
  • Support configuration, upgrades, installations, and maintenance operations as needed.
  • Document common issues in the form of knowledge base tech notes.
  • Function as the technical subject matter expert to one or more products.

Qualifications:

  • MS/BS degree in Computer Science, Engineering, or equivalent preferred.
  • Ability to diagnose and troubleshoot systems/applications developed in Java/scripting, C#, and T-SQL languages is required.
  • Ability to troubleshoot jobs, stored procedures, and functions in MS SQL Server is required.
  • Prior experience with Cosmos DB is highly desired.
  • Familiar working with and troubleshooting services, IIS, JSON, and REST APIs.
  • Ability to diagnose and troubleshoot systems/applications developed in NoSQL and Python scripting is a plus.
  • Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.
  • Experience with Azure Application Insight is highly desired.
  • Experience in troubleshooting Docker, and Kubernetes in Azure cloud is a plus.
  • Experience in troubleshooting iOS & Android mobile apps is highly desired.
  • Have an excellent command of verbal and written skills in the English language.
  • Skilled at working effectively with cross-functional teams in a matrix organization.
  • Ability to think and act strategically.
  • Excellent problem-solving and Proven work experience in Customer Service.
  • Have a can-do positive attitude to problem-solving.
  • Strong analytical and troubleshooting skills.
  • Ability to manage multiple cases at one time.
  • Ability to work under minimal supervision, adhere to deadlines, and effectively collaborate in a team environment.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Be willing to flexible working hours to address customer and project needs.
  • Be a self-starter with a passion for learning new products to ensure customer satisfaction.

#J-18808-Ljbffr

  • Quezon City, National Capital Region, Philippines Emerson Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer II, you will be the primary contact for our customers and sales channels in providing support and assistance on the technical...

  • Production Engineer

    2 weeks ago


    Quezon City, National Capital Region, Philippines Doxo Full time

    Production, Planning & Scheduling (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Candidate must possess at least a Bachelor's/College Degree in Chemical Engineering, Mechanical Engineering or any related coursesAt least 2-4 years of working experience as a Production Engineer in any Food Manufacturing...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson's 133 years of historyEmerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today.By joining us as a Technical Support Engineer II, you will be the primary contact for our customers and sales channels in providing support and...


  • Quezon City, National Capital Region, Philippines Emerson Full time

    Quezon City Opportunity Expired Pursue your passion. Find your perfect career at Emerson Philippines. Apply today Opportunity details Opportunity Type Graduate Job PHP 20, ,000 Prosple salary estimate Start Date Ongoing Applications Open 3 Apr 2023 Applications Close 31st of May, 2023 (Prosple estimate closing date) Emerson is the global technology,...


  • Quezon City, National Capital Region, Philippines Emerson Full time

    DCS Technical Support Engineer (Rolling Intake)Opportunity Expired Emerson helps drive growth platforms and support operational pillars, apply now and join their team. Emerson is the global technology, software, and engineering powerhouse driving innovation that makes the world healthier, safer, smarter, and more sustainable. Your roleSuccessfully works to...


  • Quezon City, National Capital Region, Philippines J-K Network Services Full time

    Hello Engineers! We are looking for Technical Support Engineers to join our team in Quezon City. SALARY:PHP 30,000 - PHP 45,000 (negotiable) BENEFITS: HMO Sick Leave Vacation Leave Government Mandated Benefits Performance Bonus Additional perks will be discussed during the interview process. Job Details: Minimum requirement: Associate or Graduate in...


  • Makati City, National Capital Region, Philippines Toyota Motor Philippines Full time

    2021 Welding Production Engineering StaffOpportunity Expired Toyota Motor Philippines is looking for Welding Production Engineering Staff to join our Production Engineering Department based in Santa Rosa City, Laguna, Philippines. In this role, you are expected to be a domain expert in technical analysis and drawings, process standardization, data management...


  • Quezon City, National Capital Region, Philippines Alight Full time

    Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....


  • Quezon City, National Capital Region, Philippines J-K Network Services Full time

    Good day EngineersWe are in URGENT HIRINGCOMPLETE BENEFITSPHP 30,000 - PHP 45,000 (HIGHLY NEGOTIABLE)13th Month PayNEW OPENING TECHNICAL SUPPORT ENGINEERSALARY:PHP 30,000 - PHP 45,000 (HIGHLY NEGOTIABLE)LOCATION:Quezon CityBENEFITS: HMO Sick Leave Vacation Leave Government Mandated Performance Bonus Other benefits will be discussed by the HRJob Details:...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Product Manager

    2 weeks ago


    Makati City, National Capital Region, Philippines TE Connectivity Corporation Full time

    Select how often (in days) to receive an alert: At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview • Achieve revenue and profitability targets through new product development, go-to-market strategies, cost reduction, product...

  • Head of Product

    2 weeks ago


    Quezon City, National Capital Region, Philippines Recruitgo Full time

    Emerhub provides essential market entry services such as company registration, tax, licensing, and compliance assistance in various international markets. We aim to simplify the complexities of cross-border business operations through innovative technology solutions.Job Overview:Emerhub is seeking a forward-thinking Head of Product to lead the development...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...


  • Makati City, National Capital Region, Philippines Dover Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems....


  • Makati City, National Capital Region, Philippines Sophos Full time

    About UsSophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you We are looking for hardworking individuals with a keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you We are looking for hardworking individuals with a keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Informatica Production Support Developer page is loaded Informatica Production Support Developer Postuler locations Quezon City Lapu Lapu City, time type Temps plein posted on Publié hier job requisition id JR Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le...

  • Software Engineer

    2 weeks ago


    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    The Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide...

  • Software Engineer

    2 weeks ago


    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    The Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide...