Product Manager

2 weeks ago

Manila, National Capital Region, Philippines Oracle Full time

Job Description :

Work is non-routine and very complex, involving the application of advanced technical/business skills in our area of specialization SaaS delivery of Customer Experience (CX) solutions. This is a leading contributor an architect - individually and as a team member, providing direction and mentoring to others.

  • BS or BA Business Administration, Accounting; MBA is a plus.
  • At least 3 years of experience in enterprise software architecture, planning, and implementation.
  • Experience in setting IT strategy and leading business organizations through change is desirable.
  • Experience leading the implementation of enterprise-class, mission-critical applications.
  • Experience implementing, managing, and utilizing Fusion CX Products or equivalent.
    • CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is highly desirable.
    • Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.
  • Preferably a few years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS, etc.) environments.
  • Familiarity with the capabilities of modern analytics reporting tools is desirable.
  • Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles – business owner, IT, end-users.

You are someone who:

  • A team player with strong interpersonal skills.
  • Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels.
  • Has strong organizational and process management skills and attention to detail.
  • Has the credibility and experience (and desire) to engage with customer executives.
  • Enjoys the challenge of "the unexpected".
  • Can rapidly sort out "fact from fiction" in any situation and motivate forward progress.
  • Can work well in a delivery team environment.
  • Able to quickly garner respect.
  • Demands a lot from yourself and others with whom you work.
  • Constantly broadening and deepening your knowledge of the products you work with and your general skills.
  • Loves helping customers solve business problems with technology.
  • Open to traveling 30% - 40% of the time.

As part of the team, you will make significant contributions to assist our customers, systems integrators and field service delivery organization through the implementation project while significantly shaping product strategy and growth of our cloud application.


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