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Junior IT Engineer
2 weeks ago
Junior IT Engineer at Stealth Monitoring | Prosple Philippines
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Philippines
- Philippine Citizen
An Jr IT Engineer's primary responsibility is to provide customers with real-time (24/7) support for issues logged or created by health check systems, monitoring centers, and even customers relating to all CCTV systems installed on the client side.
Job Highlights:
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Salary: From Php20,000.00 per month
Duties & Responsibilities:
- Troubleshoot & update NVR computers, IP cameras, VOIP devices, networks, routers, and related security equipment.
- Responds to L1 tickets within the required target response/resolution time and updates the users regarding their ticket's progress.
- Involvement in customer and company focus groups.
- Documents and logs all contacts and actions into database per specified guidelines.
- Conducts ongoing health monitoring of Customer systems; reacts in a timely manner to all trouble/failure notifications.
- Responds to tickets within the required target response/resolution time and update the users regarding their ticket's progress.
- Provide regular ticket updates, communicate with stakeholders, and document all resolutions.
- Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
- Creates temporary "work-around" for immediate customer issues where appropriate.
- Escalates to Level 2/Field by packaging, with concise description, actions, and traces required for escalation.
- Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
- Provides 24x7 shifting at L1 support
- Addition responsibilities as required within the designed solution.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, and / or Engineering
- CompTIA A+, Network+, Security+, Cloud+
- Ubiquiti Certified (UNS, UBWA, UBRSS, UBRSA).
- Experience in CCTV with IP Cameras, VMS Systems, network appliances
- Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
- Knowledge/Experience in desktop support
- Knowledge/Experience in network support
- Knowledge in Remote Troubleshooting (VNC\TeamViewer)
- IP Telephony or VoIP routing experience is a plus.
- Ticket Handling and Incident Management
- Good Communication and Presentation skills.
- Demonstrated analytical and problem-solving experience.
Why join Stealth Monitoring?
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
- Closing in 1 day
The opportunity is available to applicants in any of the following categories.
country eligibilityPhilippines
Philippine Citizen
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