Enterprise Operations AskHR Advisor

2 weeks ago


Quezon City, National Capital Region, Philippines IBM Full time
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Supports Global IBMers through answering questions and transaction via tickets, video calls and chat. Additional channels will also be included as the organization requires it.

  • Receive inbound tickets and chat requests from customers and answer questions, requests and obtain full understanding of what information is being requested.
  • Educate employees on policies and processes.
  • Document all tickets, video calls, and chat requests with regarding employee's inquiries accurately using the organizations' tools.
  • Provide outstanding customer service on every ticket, video calls or chat requests.
  • Ensure accurate and timely ticket and request resolution.
  • Understand and execute the team's Key Performance Metrics/Service Level of Agreements.
  • Performs other tasks as required such as but not limited to the following :
  • Lead process training for his/her team
  • Coordinate with the process teams on process clarification or case follow up
  • Work with his/her team/Manager/support team on process improvements/update, participate on projects
  • Handle more than one process, including processes of other geographies or regions as part of cross-training.
  • Communicate clearly and effectively with colleagues
Required Technical and Professional Expertise
  • Fluent in Korean and English languages
  • Excellent oral and written communication skills
  • Developed computer skills
  • Excellent product knowledge and client HR processes
  • Excellent Customer Service Skills
  • Ability to handle multiple tasks.
  • Ability to adhere to all organizational policies and procedures
Preferred Technical and Professional Expertise
  • Willing to go on shifting schedule, if needed. Including willingness to be assigned to the night shift (requirements vary).
  • Willing to render pre, post and weekend overtime, if needed.
  • Willing to be cross-trained to other geographies or regions, if needed.
  • Willing to assist other processes including process teams, when needed.
  • Willing to adjust to any requirement set by operations.

#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Shell Philippines Full time

    Shell is hiring for the role of Graduate Operations Advisor - Technical. The role will support end-to-end Graduate Development operations, ensuring smooth execution of Shell Graduate Program (SGP)-related processes and activities to facilitate a best-in-class graduate experience.The role will have a strong working relationship with Talent Excellence, Talent...


  • Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: About Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control...


  • Quezon City, National Capital Region, Philippines National Grid Corporation of the Philippines Full time

    Reporting to the Enterprise Solutions Manager, the successful candidate will be responsible in the development and design of appropriate processes in conjunction with functional managers He/She will also be responsible in supervising and assigning the work of personnel or team in the areas of finance, budgeting, and billing systems.Leads the team in the...


  • Quezon City, National Capital Region, Philippines Solaireresort Full time

    Enterprise Solutions ArchitectQuezon City, Philippines | Posted on 04/30/2024 State/Province National Capital Region (Manila) Country Philippines Job Description The role of Enterprise Solution Architect is to lead Solution Architects in building architecture, design andimplementation to support various enterprise-wide services and digital-experience...


  • Quezon City, National Capital Region, Philippines GHD Full time

    Join a team regarded by the market as a leader in asset managementExpand your experience and personal networksHave opportunities to work in all areas of GHD AdvisoryAt GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization. Join a team committed to solving complex challenges...

  • Talent Ops Advisor

    2 weeks ago


    Makati City, National Capital Region, Philippines Shell Philippines Full time

    Shell is hiring for the role of Talent Ops Advisor. The Talent Ops Advisor works virtually with stakeholders of different seniority ranging from Talent Excellence, VP D&I, Talent Process Architect, HR Process Analysts (Resource & Develop), HRIT, HRMI, HR Partners (Talent Advisors, HRitC, HRitB, P&S), Global & Regional Businesses and Support Organizations...


  • Quezon City, National Capital Region, Philippines IBM Full time

    IntroductionProcess Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational...


  • Quezon City, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Eastwood XTRA 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...


  • Quezon City, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Eastwood XTRA 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...


  • Makati City, National Capital Region, Philippines Finastra Full time

    Overview Reporting to the Manager, Technical Customer Support, the Senior Technical Engineer PAS Support Advisor is the key interface between Finastra clients on one side and CS on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience. The holder of the role is a product specialist, with...


  • Quezon City, National Capital Region, Philippines IBM Philippines Full time

    IBM is hiring for the role of Q2C Advisor Professional. At IBM, work is more than a job – it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of...


  • Quezon City, National Capital Region, Philippines Manulife Philippines Full time

    Opportunity Expired Investment operation analyst research and administration of routine and some complex in good order financial and non-financial transactions on applicable systems for Manulife clients and/or advisors while providing quality service. Requirements: Technical Requirements (indicate the minimum technical requirements needed to be hired):•...


  • Quezon City, National Capital Region, Philippines IBM Full time

    IntroductionThe Record to Report Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...


  • Makati City, National Capital Region, Philippines Apple Inc. Full time

    Sales - Enterprise Business Development Manager (Philippines) Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplishApple's Sales organisation generates the revenue needed to...


  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Senior Employee Relations Advisor Department: ERW&S Employee Relations Division: Talent & Culture Location: Makati City / Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Our client is one of the leading infrastructure company in the Philippines.JOB DESCRIPTIONRisk Management Framework DevelopmentDevelop and maintain the enterprise risk management framework, policies, and procedures.IT Security Risk ManagementIdentify and assess IT security risks, including cybersecurity threats, data breaches, and IT infrastructure...


  • Quezon City, National Capital Region, Philippines Norde International Distributors Full time

    JOB SUMMARYTo enhance the productivity of each employee by optimizing internal ERP and information systems. DUTIES & RESPONSIBILITIES Optimize, maintain, manage, and update theAcumatica ERP system, MIS operational procedures, and other information systems utilized by the company.Analyze existing operations, protocols, and processes, and make improvement...


  • Quezon City, National Capital Region, Philippines Norde International Distributors Full time

    JOB SUMMARYTo enhance the productivity of each employee by optimizing internal ERP and information systems.DUTIES & RESPONSIBILITIES Optimize, maintain, manage, and update the Acumatica ERP system, MIS operational procedures, and other information systems utilized by the company.Analyze existing operations, protocols, and processes, and make improvement...


  • Quezon City, National Capital Region, Philippines Concentrix Full time

    Job Title:Bridgetowne Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...


  • Quezon City, National Capital Region, Philippines Concentrix Full time

    Job Title:Bridgetowne Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...