Operations Supervisor

2 weeks ago


Manila, National Capital Region, Philippines Metro Courier, Inc. (A member of Lazada Group) Full time

OVERALL JOB PURPOSE

Establish operations, objectives, and plans, and delegate assignments to his/her team in accordance with the company and clients' agreement. Plan, Coordinate, Develop, and Administer the overall plan to achieve the team's KPI.

DUTIES & RESPONSIBILITIES

Customer

• Attend to customer needs at all times in a professional, friendly, and courteous manner.

• Provide timely customer feedback to his or her manager of any concern that requires attention and action beyond his or her scope

Operational and Administrative Requirements

• Provides immediate supervision to a unit, assigning tasks, checking at frequent intervals, and maintaining schedules.

• Inform Supervisors or Managers on all service-related issues respective to own routes or group

• Be accountable and honest and meet performance expectations

• To be able to meet the group's SLA-agreed

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.

• Manage and monitor cluster's Attendance

• Implement and Monitor adherence to High-Level Security for the Business.

• Implement processes and practices in adherence to client requirements

• Carry out any task that is required by his or her manager from time to time

Administration

• Troubleshoot non-delivered parcels and ensure closure of run sheet.

• Support reconciliation on all inaccuracies pertaining to the system, paperwork records, and financial transactions.

QUALIFICATIONS, COMPETENCY & EXPERIENCE

At least 2-3 years of working experience in Logistics/Hub.Directly managing courier and ground operations is an advantageComputer literate, well versed in current delivery mobile applicationAbility to work early morning shifts.Leadership, communication, and management skills are requiredSelf-starter and highly organized.Strong problem-solving skillsKnowledgeable MS Office


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