Service Manager
2 weeks ago
30,000 PHP ~ 60,000 PHP
Telecommunication
Job Description
The Service Manager plays a crucial role in managing interactions between customers and the organization, ensuring timely resolution of customer requests and efficient handling of customer issues.
Acting as an intermediary, they facilitate communication and understanding between customers and the organization to enhance the overall customer experience.
Primary Responsibilities:
Client Relationship Management:
Build and maintain strong client relationships, serving as the primary point of contact and addressing client concerns to ensure high satisfaction levels.
Performance Monitoring and Reporting:
Monitor key performance indicators (KPIs) related to service delivery, analyze performance data, and prepare regular reports for clients and internal stakeholders.
Service Improvement Initiatives:
Proactively identify opportunities for service improvement based on client feedback and industry best practices, leading continuous improvement initiatives to enhance service quality and value.
Strategic Planning and Alignment:
Contribute to the development of strategic plans and business growth initiatives, ensuring alignment with client objectives and long-term business goals.
Team Leadership:
Lead and mentor a team of collaboration professionals to deliver high-quality services, ensuring prompt resolution of client issues and adherence to service standards.
Relationship Building:
Develop and maintain strong relationships with clients, understanding their business requirements and aligning services to support their objectives.
Performance Monitoring:
Monitor key performance indicators (KPIs) related to product and service delivery, analyzing data and implementing continuous improvement initiatives.
Service Reporting:
Develop and maintain service reporting templates aligned with agreed SLAs, providing transparency and accountability to clients.
Cross-Functional Collaboration:
Collaborate with internal stakeholders, including engineering teams, sales, and account management, to drive customer success and achieve business objectives.
QualificationsRequirement- ITIL Foundation certification or higher preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven track record of delivering services in alignment with SLAs and client expectations.
- Solid understanding of ITIL framework and IT service management best practices.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
-
Service Manager
2 weeks ago
Davao City, Davao, Philippines Monroe Consulting Group Full timeThe Service Manager (Davao City) plays a crucial role in managing interactions between customers and the organization, ensuring timely resolution of customer requests and efficient handling of customer issues. Acting as an intermediary, they facilitate communication and understanding between customers and the organization to enhance the overall customer...
-
IT Service Management Analyst
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timePay: Php40, Php45,000.00 per month The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and...
-
IT Service Management Analyst
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timePay: Php40, Php45,000.00 per monthThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and...
-
IT Service Management Analyst
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timeThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer...
-
IT Service Management Analyst
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timeThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer...
-
Customer Service Manager
2 weeks ago
Davao City, Davao, Philippines RecruitGo Full timeRecruitGo is in search of a motivated and experienced customer service manager to lead the customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.To qualify for the role, the...
-
Customer Service Manager
2 weeks ago
Davao City, Davao, Philippines Elevate and Delegate Full timeWe are seeking an experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a proven track record in managing remote teams, implementing and monitoring KPIs, conducting performance reviews, and developing and maintaining Standard Operating Procedures (SOPs). The Customer Service Manager will play a crucial role in...
-
General Services Manager
2 weeks ago
Davao City, Davao, Philippines Archon Philippines - Trucks & Heavy Equipment Full timeCompany DescriptionArchon Philippines - Trucks & Heavy Equipment is the leading distributor of trucks and heavy equipment nationwide. As a certified partner and dealer of SINOTRUK and LIUGONG, the largest manufacturer of trucks and heavy equipment in China, we provide quality products and services to our customers. We have built service centers across the...
-
Airport Services Manager
2 weeks ago
Davao City, Davao, Philippines Qatar Airways Group Full timeAbout the Role:We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Davao, Philippines as Airport Services Manager.Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises with local Airport Handling...
-
Service Delivery Manager
2 weeks ago
Davao City, Davao, Philippines Sutherland Full timeFull time Add expected salary to your profile for insights Sutherland is seeking an attentive and goal-oriented person to join us as a Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...
-
Client Services Manager
2 weeks ago
Davao City, Davao, Philippines Dynata Full timeThe Manager Client Services is responsible for the operational efficiency and effectiveness of their Client Services team in the Philippines. Its' goal is to meet the strategic objectives of the global organization, the unique requirements of the regions these teams serve and the nuances and culture of the country where these teams are located. The Manager...
-
ITSM Analyst, Managed Services
2 weeks ago
Davao City, Davao, Philippines Reeracoen Philippines Inc Full timeITSM Analyst, Managed Services - Davao City ID:46377 Overview40,000 PHP ~ 40,000 PHPTelecommunicationJob DescriptionThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance,...
-
Cash Management Service Specialist
2 weeks ago
Davao City, Davao, Philippines Metrobank Full timePress Tab to Move to Skip to Content Link Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your...
-
Manager Customer Services
2 weeks ago
Davao City, Davao, Philippines UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
IT Service Desk
3 days ago
Davao City, Davao, Philippines BSO IRELAND LIMITED Full time***JOB IS OFFICE-BASED IN DAVAO CITY, PHILIPPINES***RoleAs an IT Service Desk Technician, you will be responsible for the support of client services running with BSO. You will be tasked to log on to support tools, and additional support service resources if needed. Issues outside the scope of their capability or responsibility are fixed by engaging in...
-
Service Engineer Supervisor
2 weeks ago
Davao City, Davao, Philippines Premier Heavy Equipment, Inc. Full timeSupervising and coordinating the activities of a team of service engineers, including scheduling work assignments, providing technical guidance, and conducting performance evaluations.Ensuring that service engineers adhere to safety protocols and quality standards while performing installations, maintenance, and repairs.Managing service contracts and...
-
Customer Service Representative
2 weeks ago
Davao City, Davao, Philippines Santaisabel Full timeCandidate must possess at least a Bachelor's/College Degree on Accounting, Business Studies/Administration/Management, Communications/PR, Hospitality/Hotel and Restaurant Management.Fresh Grad / Entry Level specializing in Customer Service or equivalent.ResponsibilitiesEngage effectively to clients and builds a shared understanding of issues;Provide...
-
Service and Production Supervisor
2 weeks ago
Davao City, Davao, Philippines Hinodavao Full time(1) SERVICE AND PRODUCTION SUPERVISOR - DAVAOJob Summary✦ Manage overall service and production operations, supervise technicians in handling repairs, dispatch scheduling, coordination with and parts team, repair data management, reports and analysisDuties and Responsibilities✦ Conduct Driver and Technician after sales maintenance training✦ Engine and...
-
Service Desk Analyst
2 weeks ago
Davao City, Davao, Philippines GLC (Gur Lavi Corp.) Full timeAs a Service Desk Analyst, you will be responsible for providing first-level support to users experiencing technical problems with hardware, software, and applications. The goal of the IT Service Desk is to resolve issues quickly and efficiently, while also providing excellent customer service to end users.The GTS Service Desk team is responsible for...
-
Customer Service Associate
2 weeks ago
Davao City, Davao, Philippines DSG Sons Group, Inc. (Gaisano Malls) Full timeJOB SUMMARY:Despite being an entry-level position in Customer Service, the Customer Retention and Loyalty Associate is responsible for proactive relationship building with customers. This position coordinates executes and manages to effectively retain customers through positive relationship building, listening to concerns / addressing issues, resolving...