Client Account Services Specialist Manila, Philippines Posted on 04/24/2024 Be the First to App

2 weeks ago

Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities. As one of the first DTCC team members to interact directly with potential new clients, you will be responsible for delivering timely and professional mentorship to applicants as they navigate through the various risk and legal assessment phases of their application. Upon application approval, you will lead critical processes that underpin the client account lifecycle including certain anti-money laundering (AML) and know-your-customer (KYC) validations, the addition of accounts, mergers and acquisitions, and retirements. Our Client Account Services Specialists have a passion for client service, strong functional knowledge, a proven track record of performing at a high level across a variety of complex processes, and the ability to optimally contribute to the strategic direction of the team.

What You'll Do

  • Support client inquiries, document management, and system-of-record (e.g., Masterfile) changes for complex and important client lifecycle activities (for example, mergers between multiple entities)
  • Be a "go-to" resource for more junior Client Account Services team members by providing effective mentorship and feedback
  • Act as a lead partner with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet stakeholder expectations
  • Perform various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboarding and regular refreshes
  • Compile reporting from multiple sources for use by internal stakeholders, senior leadership, and auditors/regulators
  • Actively contribute to new product initiatives that intersect with client account onboarding and lifecycle processes
  • Ability to function in a fast-paced, mentorship client-facing environment
  • Pay close attention to detail with a knack for identifying process and operational risks
  • Strong critical thinking and problem-solving skills
  • Ability to collaborate effectively to get things done, building and encouraging positive relationships both with internal partners and clients
  • Strong technical skills, including the proficiency in DTCC's CRM tool (Salesforce), back-end systems, etc.
  • Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Sounds Like You?

  • Minimum of 4 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

  • Demonstrates expertise in the processes, tools and systems that underpin DTCC's account lifecycle
  • Minimizes risks associated with departmental projects by observing established instructions and processes
  • Goes above and beyond by investing their energy to realize team/department goals
  • Presents information clearly in writing and orally in small and larger group settings
  • Willingness to constructively challenge others on established views and give new insights/alternative approaches

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