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Training and Development Manager
2 weeks ago
Job Responsibilities:
- Designing, developing, and implementing comprehensive training programs for retail employees at various levels.
- Collaborating with department heads to identify knowledge gaps and develop training materials tailored to specific job roles.
- Conducting training sessions, workshops, and seminars to educate employees on sales techniques, customer service practices, product knowledge, and other necessary skills.
- Assessing the effectiveness of training programs through employee feedback, performance evaluations, and organizational metrics.
- Monitoring and evaluating employee performance, identifying areas of improvement, and providing coaching and mentoring as needed.
- Overseeing the onboarding process for new hires, ensuring a smooth transition into the organization.
- Staying updated on industry trends, best practices, and new training methods to continuously enhance training programs.
- Collaborating with HR and other departments to develop career development paths and succession plans for employees.
- Managing the training budget, tracking expenses, and ensuring cost-effective training solutions.
Qualifications:
- Bachelor's degree in Human Resources, Training and Development, or a related field (with 5years solid experience)
- Proven work experience as a Training and Development Manager in the retail industry.
- Strong knowledge of retail operations, sales techniques, and customer service practices.
- Familiarity with instructional design principles, adult learning theories, and competency-based training.
- Excellent communication and presentation skills with the ability to effectively train and motivate employees at all levels.
- Strong analytical skills to assess training needs and measure training effectiveness.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 15 June 2024
- Expected salary: ₱50,000 per month
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