Senior Wellbeing Specialist

2 weeks ago

Davao City, Davao, Philippines Concentrix Philippines Full time

Key Responsibilities & Expectations:

  • Planning and developing a wellness strategy, leading multiple initiatives, and core processes in respective site, including mental health awareness, nutrition, physical activity, etc.
  • Work with other site coordinators for driving Mental health and wellbeing activities, focus on increasing resiliency and reducing risks in the Content Moderation space.
  • Project manage wellness initiatives, ensuring that the Global Lead is kept up to date, internal stakeholders are aware of ongoing developments and each team members are using a consistent wellness framework.
  • Conduct 1:1 coaching session with employees as requested basis.
  • Running group sessions/workshops to teach healthy coping skills and resiliency.
  • Offering mental health/resilience related trainings to employees, leadership, and management.
  • Designing individualized wellness programs and performing periodic evaluations to insure program effectiveness.
  • Continuously improving strategy and program effectiveness through measurement, feedback, and insights
  • Collecting and reporting data for the purpose of program evaluation.
  • Leads or co-leads projects or activities assigned by the Manager and orDirector of Wellness.
  • Manage relationship with third parties providing Onsite certified coaches, counselors, and psychologist
  • Drive the Engagement calendar along with the Wellness coaches in their own region to ensure new and innovative activities are enabled for the employees
  • Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of monthly, quarterly and yearly strategy on Wellness.

Basic Qualifications

Requirements:

  • Bachelor's Degree in Psychology, Psychotherapy, Social Work, or other related fields is preferred
  • Being a licensed therapist (LicensedClinicalPsychologist, Licensed Counselor, Licensed Clinical Social Worker)
  • 3+ years of post-graduate clinical experience delivering both 1:1 and group coaching sessions across the mental health spectrum, including issues related to one's employment.
  • Technical knowledge of health and insurance and wellness benefits
  • Strong project management and problem-solving skills
  • Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization
  • Previous experience managing a team.

Preferred Qualifications

  • Experience with end to end BPO Operations and industry's best practices
  • Ability to meet multiple demanding deadlines simultaneously
  • Excellent communication and client management skills, presentation abilities and stakeholder management
  • Strong organizational and analytical skills
  • Demonstrated ability to interface with multiple levels of management
  • Proven ability to work independently
  • Ability to be flexible and work creatively and analytically in a problem-solving environment

Location: Davao Finance Center


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