Quality Analyst

2 weeks ago


Iloilo City Region, Philippines HealthyBOS Global Full time

ROLE DECRIPTION
This is a full-time on-site role as a BPO Quality Analyst located in Iloilo.

The BPO Quality Analyst will be responsible for ensuring quality standards and consistency of service across all engagements and will collaborate with cross-functional teams to identify areas of improvement and promote process enhancements.


QUALIFICATIONS


Bachelor's degree in any field with 2+ years of experience in quality assurance and quality control programs within a BPO environment.

Experience in documenting and presenting processes, analyzing data, and preparing reports for senior management.
Excellent verbal and written communication and organizational skills.
Strong analytical and problem-solving skills with the ability to identify trends and solutions with minimal supervision.
Experience working with process improvement methodologies (Six Sigma, Lean, Kaizen).
Proficient in MS Excel and PowerPoint; experience with data analysis tools is a plus.
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