Quality Auditing Analyst

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time
Job Description

  • Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
  • Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
  • Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
  • Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
  • Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
  • Become and remain knowledgeable about the Client's products and community standards
  • Ensure awareness and understanding of Content Policy and operational guideline updates
  • Mentor new Quality Analysts on the use of audit tools and systems
  • Develop process documentation and aggregates feedback about the functionality of audit toolsJob Qualifications
  • At least 2 years of QA experience
  • College graduate or undergraduate of any Accounting or Business related course is preferred
  • Experience in Finance and/or Accounting is preferred


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